St. John’s Community Health S. Mark Taper Foundation Health Center

"1 staff made all the difference! DIEGO THANK YOU! I was already super annoyed at how this place could have so many patients in their care and yet does not have a parking lot to accommodate it's patient capacity just the same. I had to walk/run more than half a block to get to the entrance due to no parking. Keep in mind I have a handicap parking placard but there where no handicap parking spaces available (had 4-6) and yet I asked the front desk for idk any coloring pages and crayon for my child to entertain herself with and she said they didn't WHEN DIEGO AS BUSY AS HE EAS TURNED AROUND STARTED LOOKING FOR SOME AND MADE IT HAPPEN!!! PLEASE, IF YOU HIRE, HIRE PEOPLE SUCH AS HIM! IT WILL HELP MAKE UP FOR ALL THE INCONVENIENCES!! DIEGO THANK YOU! YOU WENT ABOVE AND BEYOND! HOOVER LOCATION"

"I really appreciate the help at saint johns. They treat you with respect and dignity. At least the people I dealt with. The listened to what I had to say and gave me some good feedback and advice. Shout out to the Rise program and staff."

"Went today to get blood work and Sonia was AMAZING!!! Her Bday and my Bday are the same day and she was so sweet. I’m very scared of needles and she did it so smooth and fast that I didn’t feel anything."

"Unorganized and poor communication between staff and patients. I have been trying to get my ultrasound results for a recurring GI issue since August and have been told that my results are still not available, though it is now October. I continue to experience the same symptoms and would like to assume that this diagnostic study did not reveal any abnormalities otherwise, I would consider this negligence. I feel dismissed as a patient and that sadly, I should accept a lower standard of care than those with private insurance."

"If I can give ST John’s zero stars. I would. It’s not been the first time they implemented a policy that only works in their favor. They don’t have a grace period which sucks because they don’t have parking unless you use the one they have down the street which isn’t close. While giving employees the closer parking structures and then they have implemented their own policy of canceling your appointment even if you are in line (& they say they have no control) . And receptionist apparently aren’t trained to help reschedule at their window. Receptionist was unprofessional and not trained for the position. Handed me their business card and said I have to call. Even after I ask for reassurance that she couldn’t help me. I complaint and they said the manager was on his lunch break at 3pm and Oswaldo never called me back."