Kindred Hospital San Gabriel Valley

"The two young men from rehab (ray and Jesus) were thoughtful, helpful and caring of my current pack of issues. General nursing staff were excellent."

"The staff are all very pleasant. Alexis, Robyn CNA’s, Romeo LVN, Keisha RN are all very helpful. A few were a little rough. Desiree was very helpful to rectify the problem and it got resolved. I would recommend this hospital to family or friends."

"Like most hospitals there are longer wait times after calling. One would expect that to some degree at any hospital. People here are very nice about making their way to accommodating your needs. Ray, Jesus, Joseph, Catherine, Mia from rehab, Alejandro CNA, Desiree Patient Advocate, Adriana respiratory, Alexis CNA, Anne RN, Maria CNA, Folakemi CNA, Dima RN and Mario RT are all very nice. Everyone’s attitude towards their patients is heartening and it’s helps me to appreciate Southern California more than I did when I arrived."

"My 97 year old father has been at kindred West Covina for 10 days now. There isn’t a plan of care, we have been waiting and requesting to speak with a Dr and wound Dr. unfortunately this is the worst place. Stay away save yourself and a loved one"

"I have so much to say about this facility, but first I want to start by saying as a patient or family of a patient it is so important to be present and advocate for yourself or your loved one. Secondly, I want to say this facility has a hand full of exceptional nurses, administrators and respiratory therapists. Unfortunately, they’re overshadowed by the mass of non-compassionate, inadequate nurses, administrators and doctors. My husband was involved in a motorcycle accident and in a vegetative state when he was placed at this facility for almost 2 months. During his stay I was told by doctors and nurses that I overreact to things going on with my husband and his care. My husband was left in his on feces for hours, when I came to visit him, the feces were dried on his skin and the leg brace he was wearing at the time. I was told to take the brace across the street to the laundry and clean it since they couldn’t replace it or clean it at the facility. My husband had a DVT in his arm and there were signs letting the nursing staff know not to use that extremity but I had to tell them on so many occasions please don’t use that arm to take blood pressure it was like they weren’t reading the charts at all. Their lack of turning my husband caused a stage 4/5 bed wound to his coccyx he was wet from urine for so long it made the wound worse, also due to lack of proper cleaning and following proper safety protocols my husband now has a fungus called Candida aruis (C.auris) which could become deadly. My husband developed post traumatic hydrocephalus, which I had to diagnosis myself after bringing it to Dr. Chahine’s attention. He thought I was overreacting. Thank God for Dr. G (Govil) for hearing me and getting a scan which determined he had hydrocephalus, when my husband left this facility, he went to the hospital to have surgery I was told it took the team over an hour to clean him enough to enter surgery. Once my husband was out of surgery it took the nursing staff an additional 45 minutes to clean my husband for me to come in and see him. I fought daily for my husband to be cleaned properly and he wasn’t. I have so many stories of neglect it would take multiple pages to share them all. I’m not writing this review to bash Kindred; I’m writing this to bring light and attention to change in this facility. I believe Kindred is capable of being an amazing facility and would be capable of keeping the promise they give to the family when they first arrive. They need to do a lot of restricting starting with the nursing director and many of if not most of their nursing staff. The nursing staff along with the director are a stain on the glass of the Kindred facility. I understand that running this hospital is a business but… you are in the business of taking care of people and you would do well to remember that very important aspect of your job and yes, I am speaking with the CEO when I say this. There was a time I became afraid for my husband’s safety due to possible retaliation due to me and our family advocating for him and or because a nurse didn’t properly read his chart before dealing with him. This is a horrible way to feel when you can’t be with your loved one at night."