The Home Depot

"ZERO Stars should be available. As a Pro member, I came in around 8:15pm and waited for and looked for someone to help with paint. I walked up and down the aisle for assistance. At this time I heard over the intercom for ALL Clerks to report for a meeting. After 10mins of waiting and looking for the paint team member, I finally found him coming from another department only to be told that he would be right back. I waited another 10mins and he had yet to return so I went to the front, ONLY to find a bunch of team members, including the guy who said he would be right back, all in a meeting. What type of service is this, that a floor supervisor thinks it's perfect time to take team members away from customers during working hours, especially when no one else is available to help. I asked another worker, who was not apart of the meeting, how long it was gonna be because we had been already waited over 20mins just to purchase paint. The gentleman stated we would have to wait until they were done with meeting. This shows the lack of managerial skills at this location. The younger the group, the least amount of pride and customer service is provided. This location needs better service and possibly supervisors."

"This store on kings canyon is my least favorite of all Home Depot's. I only go here when I must. Due to vicinity of present job. Often not having what I need, or the parts are misshelved. Though I have had a few positive experiences with the staff in electrical, and the Milwaukee rep."

"The conduct exhibited by your employees, Alejandro and the store manager, was not only unprofessional but also discriminatory. I entered the store to purchase garden soil and tubing for my ice-making machine. Upon approaching the cash register, I was met by Alejandro, who did not greet me and abruptly stated, "I cannot help you." When I asked him why, he responded, "I want to help the people in front of you." Looking around and seeing no one ahead of me, I questioned him further, to which he dismissively said, "Never mind, come here." This initial interaction made me feel unwelcome and confused. As I approached, Alejandro scrutinized my shopping cart, prompting me to explain that my original cart had been taken, and the items were scattered. He proceeded to unload the bags of soil to check for other items, and I assisted him. This felt unnecessarily invasive and accusatory. During the checkout process, I noticed a sign above my head stating, "If someone tries to sell our product cheaper, we will beat that price and give you a 10% discount." I informed Alejandro that I wanted to take advantage of this offer, showing him a price from another walk-in store in California selling the same product for $6.49. Alejandro responded rudely, "What is this? What are you showing me? No, we don't price match this competitor store; we only do it for local stores here in Fresno." I clarified, "This is not an online store; it's a walk-in store in California." Alejandro retorted, "No, we do not price match for this store; we only do it for local stores here in Fresno." I pointed out the sign above, to which he angrily replied, "No, that is not how that works!" When I requested to speak with the manager, Alejandro looked behind me and shouted, "Do we do a price match for this competitor?" He then turned back to me and said, "No," without waiting for a proper response. I insisted on speaking directly to the manager, who was a woman ignoring me while on her phone. She brusquely asked, "Yes, what do you need?" I explained the situation and pointed to the sign. The manager, without looking at my phone, demanded, "Do you have an SKU from the competitor?" When I said, "I don't know what that is," and showed her my phone, she refused to look, saying, "I am not touching your phone; you could have anything on it. I don't know where you got that price from; you made it up." At this point, a police officer approached, and I felt surrounded and intimidated. The store manager and Alejandro, using the officer's presence, pressured me to either leave the store or pay full price without further discussion. They told me to "stop talking" and threatened that I would not get any discount if I continued to argue. The manager condescendingly said, "Figure it out yourself; that's your problem." Despite feeling discriminated against and humiliated, I was eventually given the price match without the advertised 10% discount. The manager and Alejandro claimed that the SKU requirement was in the fine print, which I could not find upon inspection. The entire interaction, marked by rudeness, refusal to listen, and leveraging the presence of a police officer, made me feel discriminated against and treated with utter disrespect. This experience has severely damaged my trust in Home Depot, a store my family has long relied on for our home improvement needs. The treatment I received was unacceptable and discriminatory."

"Home Depot is where doers get things done! I came here to get weed killer and mold spray as was able to find both. The selection for weed killer was small but I was able to get it on sale. They have everything you need for home projects and more. They have a large selection of flowers and bushes for fixing up your yard. I also looked at lawn mowers and they have both gas and electric available."

"Very rude customer service representative. I stood beside her register while she was chatting with her co-workers. When I called her attention as I had to return to work, she seemed bothered. She took my information, walked away and when she returned, she pushed the box at me-- a fairly big box- and walked away. I will NEVER return to that location. I shop at the Shaw location, but my package was sent to KC. Not a good thing to have an employee who is disrespectful to a senior citizen Home Depot!"