BMO

"I live in Chile. When I try to assess my account, they say that my social security number and account number are wrong but don’t give me options and of course, they are wrong. If I do get through, I have to use a number in the States and at the moment, it’s 5 hours earlier. What happens to someone that may not have assess to a phone in the States! Also, I send money to my account in Chile every month but since the change from Bank of the West—a bank I’ve loved for more than 50 years, it’s takes twice long!!"

"Since merging with bmo.there service has been very poor, right now no one can do any transactions because of system failure 9/7/23"

"This is pretty late but anytime I go here there’s incredible service! I’m horrible with names but there are two women there that always put in the most and I’m thankful for them. I went in today and someone started helping me but it was going to take longer since I had to look up information instead one of the ladies remembered me and got the information I needed quickly and without asking. Really good quality service and they are kind while doing it."

"Been banking with this bank for about 5 years. I was in a jam today with my work check. Went there to see if they can help. First they wanted me to do all the foot work and call another branch myself. Then they wanted me to tell the other branch to call them. Even the other ranch was wondering why I was calling instead of them . Bottom line was they new I was mad and they blew me off like I wanted to use the bathroom. Mind you I've been banking with them for at least 5 years if I was an old lady that had $200,000 in there I would have been treated way better the manager was lazy and rude and it was some teller back there that didn't even look like he knew how to dress plus he was really rude. don't bank here the lines are really long in the staff is always rude if you're going to bank with Bank of the West go to Shattuck in Berkeley there's never a wait. Beautiful People ,very kind and helpful. Get it together El Cerrito Bank of the West PS the Have Nots matter to."