Maxwell the Cleaner

"Good. They no longer do alterations"

"We used Maxwell's to press several suits for our groomsmen and family prior to our wedding. The service was excellent, the suits came out looking GREAT and everyone I corresponded with was extremely polite. I was more than happy to return after the wedding to have my husband's suit cleaned again. Also, to reiterate what I read in another review: Thank you for meeting me at my car - you make this dropping off and picking up a fast & easy errand (especially grateful since I often have my 3 month old in the backseat!)."

"Have used Maxwell's 6+ times, mainly due to location, which is frankly unbeatable if you're driving through S.Rafael via 101 to any points west. The service is not 5-star, but perfectly adequate. Other than drycleaning and laundry (I'm too lazy to iron my fancy dress shirts), have had 2 alterations done here, competently and at a reasonable price."

"I had been a regular customer because of the convenient location and drive-thru feature. However, on several occasions I had clothing come back questionably clean but pressed. After numerous poor results, I finally complained to the staff when I got a shirt back with sweater lint all over it! As though they hadn’t even touched it! Plus, my shirts always comeback with the collar stays missing, which is frustrating. After I showed the staff the problem, all I got was a shallow apology, re-cleaning (which is what I paid for), and an empty promise of a follow-up. I haven’t returned due to the poor quality of care and customer service."

"I realize that parking is difficult in San Rafael. But when I pulled in to Maxwell, I had a couple texts I wanted to answer before driving thru with my laundry. So I pulled over out of the way of other drivers to safely answer two texts. That's when, after less than 30 seconds, an employee was banging on my car window. Now I won't bore you with how much I love my car and how much I dislike strangers touching it. I drive around a lot and my car is my office, my living room, and sometimes my kitchen. Its an extension of me. So HANDS OFF MY NEWLY WASHED, WAXED, AND HAND DRIED CAR. I don't go into your place of business and put chocolate covered hands all over your handiwork, do I? OK. So I rolled down my now grubby hand stained window and asked the gentleman what he needed. He looked frantic so I thought he might be in need of help. Nope. He began by saying "get out of my parking space! " I said," oh, am I in an assigned spot? I didn't know. " he frantically explained that the parking was for customers only. I tried three times to explain that I WAS a customer but by the time he bothered to listen, I was so frustrated that I just stared at him in disbelief. Then I explained I was no longer a customer. Customer service. Google it."