Economy Lumber Company

"great lumber store. too bad they are getting bought out and employees not being treated well by new owners. I'll reach out here Hayward lumber, why are you doing away with special pricing for the scouts of America? why are you making existing staff reapply? why are you doing away work bonuses? why are you taking holiday days off away?"

"Subject: Mixed Experiences at Economy Lumber - Kudos to Mike, Frustration with Adam I recently had two contrasting experiences while dealing with Economy Lumber, and I wanted to share my thoughts on both encounters. Firstly, I had the pleasure of working with Mike, who went above and beyond to assist me. Mike not only provided excellent customer service but also showed a genuine understanding of my non-professional status. His willingness to offer guidance and support made my visit enjoyable and fruitful. In fact, I was so appreciative of his assistance that I happily contributed to their beer fund as a token of my gratitude. Kudos to Mike for making my experience at Economy Lumber a positive one. On the other hand, my interaction with Adam was quite disappointing. Unlike Mike, Adam seemed uninterested in helping non-professional customers. His lack of assistance and apparent disinterest gave the impression that Economy Lumber is not welcoming to individuals like me. This experience left me frustrated and reconsidering whether I want to continue purchasing from Economy Lumber in the future. It's disheartening to have such conflicting experiences with a single establishment. While Mike exemplified exceptional customer service, Adam's approach was discouraging. I hope that Economy Lumber takes note of these varied encounters and ensures that all customers, regardless of their level of expertise, feel valued and welcomed."

"Bought deck boards from them. The employee who rang me up was Adam - very helpful. 16' deck boards don't fit in my car and they kindly cut it in half and helped load it in the car. Very nice employees, would recommend."

"Although the materials we bought from them were good quality and had great customer service initially, my experience with this company has been extremely frustrating as it has been months since I have yet to receive my refund. We returned the materials which they accepted and issued us a refund receipt, yet refused to authorize the refund. They claimed that they do not accept returns or refunds, so why did they accept our returned materials and issue us a refund receipt? Be careful when you purchase with them and always check your bank statements if you purchase with a credit card!"

"I ordered heart redwood for delivery and most of it was marked or damaged in some way. It seemed as if the material that I received had come from the bottom of a very old pile as it was pretty beat up or warped. Fortunately I was still able to use the wood with some staining and hiding of the damaged parts. IMO, don't purchase wood from here that you have not checked/selected yourself. Also, the ordering process was surprisingly difficult. I have had better experiences elsewhere."