Inland Empire Health Plan

"Horrible, the worst management for insurance. They ignore federal laws regarding victims of crime, and their SAFE box addresses and continue to send to residential address. (Federal Law and rights for crime victims) Go to Congressmans office for ANY and ALL complaints. The worst. UPDATE: Still missed the message. Unbelievable"

"IEHP is absolutely horrible. They are nothing but window dressing, nothing inside. Most member service staff are poorly trained, incompetent invasive, rude, make up their own rules randomly. They refuse to allow you to make contact with the department you request. Everything the website promises is a lie. They require PC appointment for everything but have very short lists of providers known to be incompetent. I have several medical issues that are going unchecked. If I had a tumor, I'd be dead just from the endless hours spent on the phone most of which is on hold. I have filed numerous grievances and contacted office of the ombudsman. No improvement."

"They don't care about their employees. They choose when you get to go on vacation/take time off. They basically control your life. My perfectly fine sister was accused by L&D of having “issues”. Very unprofessional L&D/HR department. Thanks to this company, my perfectly fine sister’s mental health is not ok. THEY DONT CARE ABOUT YOU."

"If giving no stars was an option I would give none to IEHP! I am beyond words at how disgusting and horrible the medical directors of this health insurance company are. These directors are collecting a comfortable salary while they sit at their desks denying patients the care they need. I have been seeking continuance of care approval from the medical director(s) for over a month for a critical condition that I have been under going extensive care for over 1.5 years (prior to unknowingly being transferred to IEHP in October). I have put in everything from referrals to appeals to continuance of care requests to expedited requests. Every time I call in I’m being told the requests can take 72 hrs to 15 days depending on the request being submitted. When I follow up on the request, I am being told I have been denied and put in another request or appeal. At one point I was told an appeal was necessary that a continuance of care is what needed to be submitted. It has been a month and 6 days playing their back and forth game and still nothing. When I ask for an explanation, they have none. When I ask what are the requirements that are followed to approve my request, I check every box according to the representative completing my request. So then why am I being denied? I spent 2 hours today on the phone being transferred to I don’t know 4 or 5 different representatives telling me I can submit an expedited appeal once again. Oh but the expedited part will need to be approved. If approved I can potentially get a response in 72 hours, if not I will have to wait 30 days. I have rescheduled my surgery 3 times dues to this nonsense. To top it off I have an appointment with my surgeon coming Monday (3rd appt made with her) just to be told to wait and see. When requesting an email or direct number of the deciding medical director, the minions answering the phone say they can’t provide that but can keep transferring me from one minion to another telling that the next one is more superior in rank than the previous. In the end they are all just minions and have no power to help you. Today I have had it with the company and it’s team of minions and directors. IEHP is not for anyone who has any ongoing health issues. They will never help you unless you are dying and even that I have zero faith that even that will constitute as a matter they will approve your care for."

"I called IEHP on behalf of my disabled brother to get information on how to sign him up for transportation to/from doctor appointment/home. The staff member, Rebecca (I think) was very knowledgeable of the program and answered all my questions well. I really appreciate her help and am happy that I, at my mid 60's, could learn things daily. IEHP available services make my remote assistance to my family member easier and more effective."