Cooks' Junction

"Business is unresponsive and unprofessional. Items aren’t in stock and they just order from the manufacturer when you place an order, so they are essentially just a middle man. Avoid at all costs unless you enjoy going through the fraud reporting process with your credit card company."

"They’re still selling items they don’t have in stock. Haven’t been able to get any response via phone or multiple emails. Trying to cancel now, but no response on that either. Thankfully I put in on my credit card so I can easily dispute. Figured I’d give them the chance before they get stuck with the returned credit fee, but I guess not ¯\_(ツ)_/¯"

"I had ordered my product in December 2022 and now its March 2023. I still didnt receive the product. They kept on telling me that the product is on back order and will be shipped shortly by Breville. First i got time line for Jan 2nd last week and then slowly the time started moving for the shipment to arrive. Now the next excuse (Feb End) they had was to tell me that the shipment was dispatched and is reaching. Over two weeks and it never reached from a warehouse within California itself. Now i have been calling to cancel my order several times but they havent been responsive to pick up my call or respond to emails. I also read into other reviews and noticed that many other folks have had to go through the exact same process. What dubious ways of dealing with people. I strongly suggest to refrain dealing with such a business."

"I wish I had read these reviews before I placed an order. Like many other reviewers I placed an order before the Christmas holidays and it was a good deal (though not better than other Black Friday deals for the same item). It’s been over two months and the item still hasn’t come. The worst part is they’re very defensive and seem to think this type of customer service and delay is normal — no email updates, and every time I call I’m told I should receive it in the next week. If I don’t get it in the next week I’m going to try to cancel the order and get a refund. Either way, I will absolutely never order from here ever again."

"I thought I was supporting a small business - now I am worried I lost money to an online scam. I ordered my wife a Christmas present on Black Friday. This was the one big thing I was going to get her. Before I made my purchase, I spoke with someone on the website who told me the item was in their stock and would ship immediately. I STILL haven’t received it. It has been almost three months since I place my order online. They have ignored almost all of my emails. They have responded once or twice saying things like the suppliers office was closed for a week, or we’ll send it right out, or maybe we can find the item in some inventory they have. Every time I call the store, the “online” person “isn’t there” so they won’t help me. But mostly they just ignore my emails until I threaten to ask my credit card company to help. Then they reply and tell me they’ll get right on it. But they still haven’t shipped my order. Maybe they fulfill some orders, but my experience has felt like the classic online website scam. I would 100% never purchase anything here again. This experience has been horrendous. Edit: I think this review finally got their attention. After ~3 months, I finally received my order. Edit 2: I am not happy that the owner of the business decided to publish information about where I live. Perhaps their intention was to just share that they did ship a part of my order earlier, but to me, that feels like retaliation for my review."