Quest Diagnostics

"Upon coming in to get blood work done, I had read the reviews on Quest for the West Covina location and other locations. Almost every comment was regarding the wait time which really worried me about coming here, but I had to get the blood work done asap. I was ready to wait 3+ hours and receive poor customer service, as I had read from previous reviews. To my surprise, everyone was getting called in quick. People were coming in and out and I was actually seen on time. I made an appointment at 8:30am online and was called in at 8:20am. I got the blood work done in about 10 minutes. My suggestion is, make an appointment online or call quest to make an appointment. Also, arrive 10 minutes prior to your appointment so that you don’t miss it and have to be taken in as a walk in. Otherwise, you can make an appointment at the self check station, which is at the front desk!"

"I had an appointment. Was late 5 minutes but my wait time after being late was only 10 minutes. The phebotomist was very courteous and kind. As far as paying for parking, it you are out of the facility within 2 hours there is no parking fee. Unfortunately people tend to exaggerate their experience. The squeaky wheel gets the oil mentality. I for one have been using the facilities for over 20 yrs. And while some things have changed what i admire about the latest technology is no more paperwork. My Dr has the paperwork emailed in advance giving the person one month before time expires. and start. the process again. While I agree some of the staff have become not so people friendly the back office staff is great"

"My appointment was at 12. Got there 15 minutes earlier. Waited almost 3 hours with an appointment!!!! Staff is also rude when you ask question!! This place needs NEW staff and get rid off all the rude lazy ones they have now! Place is a disaster!"

"The fact that you have to pay for parking already makes this building a lower review. After 2 hours you're still waiting. Quest diagnostics entire self check in thing makes no sense. My Grandma had to get someone to help her as I was looking for parking. As I was waiting with her multiple older people needed to ask for help. An actual person would be able to collect all necessary paperwork etc. to get that process going and make things faster. That way once you're called you can just get what you need done. Even with an appointment you're still waiting longer than you should."

"Horrible!! I work in a health Care facility and we do not make our walk in’s wait more than 3hrs+ Of course appointments are preferred but 3hrs+ for walk in it’s just ridiculous! Not one single walk in who checked in at 8am has been called. And it’s 11am. Seniors are walking in with no one in the front office to help check in at the kiosk, I had to help multiple seniors to check in. ridiculous!"