24 Hour Fitness

"1st gym experience so I do not have anything to compare to. BUT there are things that need to be addressed. Cleaning. The drains in the shower smell, the same moldy spots have been in the showers since I joined in January. The roof leaks in spots when it rains. People sit on equipment for 10 minutes and play on their phone then work out for 2 minutes. The name should come with 24 hour access. Why 4 stars? I knew the hours when I signed up. The staff has ALWAYS been friendly every single visit and they have made some repairs. When equipment goes down within 2 weeks or so it tends to get fixed. Please address the issues, showers should not smell like sewage and should not be getting moldy. I don’t expect you to police gym members who have a 10 minute rest for every minute long set but a little more than a sign would be nice. I wouldn’t want someone to go off on me for pulling my phone out for 2 seconds to switch a song. But there are a growing number of people that are always on their phone."

"I signed up not realizing they were closed during some of my favorite workout times. I should have checked the hours here before signing up, but to be fair, it's not unreasonable to assume a 24-hour gym is open 24 hours, just saying. I'm tempted to file a report with the BBB for false advertising. Only reason I didn't try to cancel when I figured that out is because I'm moving to a different area with a better 24-hour fitness that's actually 24 hours, so I only have to deal with these people for a little while. Also this location is crowded, filthy, and has rude employees. Fortunately, the convenience of nationwide access means I can overlook one lousy location. I'll make sure the new location is getting my money when I renew, assuming they're franchises."

"Now posting a FEW signs asking people not to sit on a machine surfing their phones preventing other from using. Thanks management for making some positive steps! Btw if you number your machines then you make it easier for members to let you know which ones need service."

"Money grab. This particular location changed its hours after covid and ever since has not been 24hrs despite it being literally in the name. As the only 24hr fitness location in all of santa cruz and neighboring cities you would have to make the drive up to san jose/santa clara just to get a workout in. Horrible. Go to other gyms that actually offer 24hrs instead of this one that cuts costs on staffing and prioritizes profits over customer convenience."

"Staff here are deceitful and will sell you memberships under false pretenses. They sold me a year long membership that they said would NOT automatically renew. This was a lie as it did in fact renew and charge me with zero warning. When confronted about it the general manager called me a liar. The General Manager at this location was extremely rude and condescending and from what I can gather many other customers have had similar experiences with her. This specific 24 hour fitness is also disgusting. Equipment and Bathrooms are never cleaned. This is well documented by many other customers. The only response anyone get’s is the automated corporate response. Gyms in Hell would have friendlier staff and cleaner restrooms than this pathetic excuse for a gym."