Castro Valley Animal Hospital

"Yes my kitty died but she was very very sick for awhile I knew that when I took her there that she would never come home. The vets were kind and nice and all staff was great It took me over 2 years to write this and yes it cost me a lot of money but no matter where you go prices are about the same ! I would have spent a million on her if I had to !"

"If you value your pet's well-being, I strongly advise against choosing Castro Valley Animal Hospital. The primary focus of this establishment appears to be on financial gains rather than the health and welfare of your beloved animals. My wife brought our dog, Snowy, to this veterinary clinic on Saturday, 11/11/2023, at 9:00 am for his annual wellness check and vaccines, with Dr. Brar attending to him. During the visit, Snowy was administered three vaccines along with Diphenhydramine, an antihistamine intended to prevent potential allergic reactions to the vaccines. Unfortunately, Snowy did have an allergic reaction, marking the second occurrence of such an incident at this establishment. Upon reaching out to Castro Valley Animal Hospital and speaking with a receptionist named Marissa, we were met with a defensive attitude. Instead of expressing genuine concern for our pet's well-being, Marissa questioned whether the reaction could be attributed to the vaccines, asserting that too much time had passed between the injections and the reaction. We highlighted that this had happened before, and upon Marissa reviewing Snowy's chart, she acknowledged its documentation. When we requested to speak with the vet, we were informed that the vet was no longer available for the evening. Marissa suggested contacting an emergency vet or waiting until Monday to speak with their vet. When we inquired about reimbursement for the morning's visit due to the clinic's error, she insisted we would need "definitive proof" that the reaction was caused by the vaccines. My suggestion to the Castro Valley Animal Hospital is to better train your staff to have compassion for distraught pet owners. Have the vet review charts before administering medicines, vaccines, or any other type of medical care. Take responsibility for your work and your actions."

"Do not take your pet here. There will not be many updates on diagnosis. If your pet needs urgent attention and one is not available then you are out of luck. I had a pet die whn an appointment wasn't available day of. A friend brought in his cat for care and was told due to the age that his cat should be put down and was not allowed to see his pet first."

"Please don't come here! They don't care about your pet! My dog died 2 years ago in their care and when I called them that morning I left messages with the receptionist every hour since they opened. I ended up taking her to VCA where she died from a ruptured spleen. CVAH diagnosed her with just having gas. CVAH did return my calls at 5pm after she died and when asked why he didn't call sooner he replied "well we have other patients!" No remorse, no nothing because they can't make money off of her anymore! RUN AWAY FAST! DONT COME HERE!"

"Dr. Birar and his staff at Castro Valley Animal Hospital are amazing! He is a great man, helpful and a man of his words. They saved my cat's (Helo) life with his quick diagnosis and treatment. I want to thank Dr Birar and his staff. I would highly recommend them to anyone who needs veterinary care."