Urban Pet Hospital

"I’ve been taking my dog here since I adopted her in 2019 and every time we go it is a good experience. The vets are always very helpful and kind and answer all my questions. I have a very anxious pup and everyone that works there is always so patient and sweet to her. I’m sad we’re moving away and have to change vets but definitely would recommend Urban Pet Hospital to others for their pets :)"

"I called Urban Pet Hospital to inquire if they had emergency services and if my dog which had a uti, needed to be seen right away. They gave me the option to bring her in in the next thirty minutes as they had an appointment available which I appreciated them telling me as it spared me the emergency cost. They were nothing short of gentle, kind and personable with me and my husky! They provided great care and at a great cost. A huge thank you to all the staff as they made something that’s usually very stressful a walk in the park."

"At first they charge me $400 and something for lab work, because my kitten had a fever. Than they charge me an extra $700 for an hour of IV fluid with antibiotics. And send me home with the kitten still having the IV line in him, and told me come back in the morning. How can you send a cat home with an IV still in place, and charge $700 more for an hour of IV. This place will try to take you down for every penny. Am happy because they were able to help my cat, but charging $700 more just for IV? It’s all about money"

"I have been taking my pups to urban pet for a few years now and they have seen both my pups as patients. The vets, vet techs, and front desk staff are all extremely friendly and warm, and you can tell they genuinely care about your pet. I want to especially shout out the front desk team because they are always quick to respond and help resolve any questions I have for them. Pets are part of your family and mean so much, so it's really comforting to know you're bringing your furry friend to a place that they will be well cared for. I would highly recommend urban pet hospital to anyone looking for a clinic with staff who are friendly, caring, and good at what they"

"DO NOT GO HERE FOR EMERGENCIES!! I am appalled by the experience I had here. I came in as an emergency for a bad cat scratch to my newly adopted puppies eye. I was told that our only option would be to have his eye removed, that it had to happen immediately, and that it would be $6-10k. Thank goodness I decided to ask the rescue our puppy came from for advice and they said to see an eye specialist. As a new dog parent, I didn’t even know that was an option and Urban Pet Hospital never mentioned seeing a specialist as a possibility. The next day the specialist (from Animal Eye Care in Pleasanton) performed a much cheaper surgery (3k) and his eye and vision are completely saved. I don’t want to blame the staff at Urban Pet because they were really emotionally supportive, rubbing my back as I cried and telling me to take my time in the check up room. Maybe they are just really poorly trained? Regardless, it’s unacceptable that as a new dog parent I was told my only option was to have my puppies eye removed when it was completely unnecessary. On top of that, he was sent home with a soft cone so he could just rub his hurt eye on it. Putting him in a hard cone so he can’t rub the eye would seem like common sense. Please revisit your vet training."