Cal West Pet Hospital

"I cannot say enough good things about this office. Our vet is AMAZING. They always tell you all the options for treatment and the price tag. They will even tell you when you can get prescriptions cheaper online. We had to unexpectedly put our "baby" to sleep today. Everyone was so compassionate. They gave me alone time with him, let me be with him while he.passed, and hugged me while I cried after he was gone. When we had to put.our dog to sleep because he had advanced cancer, they sent us a plaster cast of his paw print, and an ink.one. They are in his memorial shadow box to this day. They never make you feel horrible when.you have an impossible decision to make. I love this place and all of the people, from the receptionist and techs to the vets."

"My frenchie passed, and they were so kind friendly and very caring..."

"The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume.... Anyways, here's what happened today.... I brought my dog in to have an ultrasound. I had previously discussed this over the phone with the vet. I was under the impression that a abdomen and chest ultrasound would cost around $500 to $600. When I dropped my dog at the vet this morning for this ultrasound I assumed that that was still accurate. When I picked her up they had done an abdomen and neck ultrasound instead which I totally understand.... in the moment you gotta do what you got to do, that's not a problem, I used to work in the hospital so I get that things change as you start looking for and discovering things etc What I don't understand is that when I asked the office staff to explain the price difference to me they sent out this person who was talking down to me, being condescending and rude with her words and her tone. She was referring to my wife as "confused" and also said "do you need to call her, did she not understand what the vet said," making me feel like somehow I'm the bad guy and that maybe my wife is dumb, or at least they think she is. Funny thing, after I checked with my wife, she said she never talked to the vet and never discussed pricing when the staff called to say Maddy was ready to be picked up. Also... this person was trying to put some paper in my hand showing "an estimate" that they had just created, an estimate that we never saw previously or signed, which means that paper had no actual meaning to it at all, so I wouldn't take it from her... She was being a little rude the whole time and when I said to her, and I quote , "I don't know why you're talking to me that way it's really weird" she got defensive and then walked away without explaining anything any further about the pricing discrepancy. While I was waiting at the front desk to pay the $750, I heard this person in the background complaining to all the other staff in the office about our interaction which made me feel really uncomfortable. So, I just paid and left. I don't really know if I should ever return here because I'm worried that this person will find a way to ruin my future experiences here if I do return with any of my 3 dogs or cat.... It's sad how one person can ruin my experience with your entire establishment, making me weary to return, and pushing me to warn other potential clients via this review. What do you think? Should I just chalk it up to that person having a bad day? Should I go back or choose another vet?"

"Had a pleasant experience today at this clinic. It was our first time coming here. All staff and doctors are very nice and accommodating and have high respect to their customers. Thank you for helping my dog and being so patient. We will definitely come back here."

"We rescued a pup from SPCA Vacaville and we went back a couple of weeks later for vaccinations and met the vet Kelly Palm. She was nice and very helpful. Well guess what... She is the vet at Cal West! She personally came out and apologized since our appointment was running late. Again very nice and helpful. She even remembered us from SPCA! The experience here is a little different. Since they are small (and maybe because of Covid) they come out to your car after you call them and check in, and then take your pet inside while you wait . I trust Kelly with my pup knowing he is in good hands."