Bank of America Financial Center

"No staff; long lines; didn’t even have a supply of what I needed"

"Bad experience! I was asked to wait and was told she would be with me shortly. While I was waiting in the lobby, a white couple walked in and someone immediately talked with them. Feel ignored as an Asian again. I waited for a while. The person finally came out of her office and asked me to wait for another 20 minutes. I'm with BoA for 10+years. Hope just bad luck with this branch."

"Do not use the ATM at this branch. My wife made a deposit at the ATM the statement read one tenth of the deposit. She went inside the bank to rectify the situation. Armando told her to call the number at the ATM they will help you. So much for customer service. There is none at this bank. Tried 3 times to call wait time for help hours. This is why I don't bank at b of a."

"0 stars for being a super toxic bank with terrible customer service. The website says you can go in person to cancel a credit card account you longer use (and has been fully paid off). Condescending banker told me I should use the mobile app to cancel my account which merely reroutes you to an automated call. The customer service forces you to stay on hold for 30+ minutes just to get through to a real human. They make it very difficult to close your account once you establish a relationship with them. Be very careful with this bank. Absolutely staying away from BofA forever. I’m much happier with Schwab and Chase for their great customer service. BofA, I hope you read this and change your ways. Such a shame ✌️"

"This goes to no surprise another Bank of America, getting a one star review due to the disrespectful nature of the Teller’s, since when did they start treating people like the incompetent piece of junk?"