Bath & Body Works

"I went in to use my coupons and my reward in the app to purchase a few Halloween items. When I went to pay, the cashier Savannah asked me to out in my number for rewards. I punched in my # and asked if I was able to redeem my rewards. Shortly after, she stared at me with a bothered look in her face and rudely stated, " I can't see anything on my end." My thought was, why ask me to put in my # for rewards?? I shrugged it off and when I went to pull up my E-reward o the app, Savannah grabbed my phone out of my hand scanned it, and the my phone screen went dark. She then handed me my phone and said the reward was already used. Prior to this I hadn't used this reward, and have not been into a BBW for months. One of the main reasons for me visiting was to redeem my rewards I previously was aware of. I asked her to scan my rewards again. Savannah them rolled her eyes, and sighed and rudely scanned the bar code on my app. She then rudely stated, "It's not working." I told her "no worries," and I would probably have to call customer support. Apparently she took offense and she then rudely replied, " Go ahead and call then," in a very aggressive unprofessional tone. Customers close by were taken back by her rude reply and demeanor towards me. One customer who exited at the same time I did let me know that this employee is always like this and she has brought it to the store managers attention several times, but she continues to treat customers rudely. I let her know I was going to call the company to let them know how rude aggressive and unprofessional Savannah was. The other customer was planning on doing the same."

"Very helpful ladies when it comes to choosing ur fragrance for men"

"This location is ALWAYS friendly even when they get busy which is actually very rare, the Gentlemen and women who all work here are kind patient and they dont bug you while you shop they greet you as you walk in but they dont keep pushing you and they are always willing to help me get an item out of reach or even go to check the back of the store for me if its in shipment in a box not opened yet and the only time they are packed BUSY is when they have a good sale like $4 or $5 body care sale or candle day prices for candles because that's when you see alot of swapmeet sellers or Resellers on FB marketplace or other sale sites trying to get items they can resell for their business and when they are busy they usually can quickly situate how to control the flow of customers and that's good cause I'm disabled and it can be a horrible feeling thinking you may get knocked down because it's over crowded but this location is one that is Disability friendly"

"Absolutely no service! Wanted to get hand soap at top of shelf that you cant reach unless your 6feet+, but no help. Completely out of stock of seasonal winter candy apple hand soap. Maybe more staff for this busy holiday season."

"Our house smells like this place, I wonder if it’s because it’s one of my wife and daughter’s favorite stores. They buy hand soap, candles, body wash, perfumes, and even car air freshener here. I personally like the aromatherapy body lotion because of its scent. The staff is very friendly and helpful. If you need assistance finding the right product, they’ll be happy to make a recommendation."