Navy Federal Credit Union

"When it comes to being active duty and going through a divorce. The member is screwed even with paperwork in hand from a judge they can’t do anything for you. Just shut down an account re open and have you miss all your bills. Thank you navy fed for all the help when you’re half way around the world serving our country and still getting taken advantage of by the system."

"I've been a member for over four years and have never encountered any problems. However, my recent experiences with this branch have been quite frustrating. The process of withdrawing my own funds, even with the required documentation, has become needlessly complicated. The staff's approach gives the impression that I'm engaging in something illicit, which is uncomfortable. I kindly urge you to address these customer service issues. Having to deal with this situation every time I visit has become quite burdensome. I acknowledge the necessity of security measures and protocols, but it was disappointing to find myself having to visit another branch just to access my own funds."

"Absolutely horrible customer service. I was told this morning that the branch was open until 5 as this was where I would be picking up loan docs this afternoon. After getting the loan approval I head to the location just before 2pm. I call the branch to let them know I'm on my way only to find out they are closed. I ask the Navy Fed rep I'm talking to to let them know I'm a couple minutes away and they refused to process the documents. I was to pick up a new vehicle tomorrow three hours away and have a rental car waiting. Good work Navy Fed."

"Wonderful branch. Everyone here is amazing and extremely helpful. We have all of our business and personal accounts here. Have used many banks in the past but Navy Federal is top notch!"