Fair Oaks Women's Health

"It’s my first time being here and I love it that I choose this clinic ( thanks to my good friend ) The staff are amazing.. My first visit Mandy L. Is amazing, she explained everything step by step and she always ask if I have questions. To amazing Dr. Shah I love and adore her. She make sure I understand everything what to expect during pregnancy."

"CHECK WITH YOUR INSURANCE FIRST. This provider is good if you need surgery or special care. It has outstanding physicians. If it is just regular checkups, i don't think it worthy it. For the two stars i didn't give, the reasons are: 1) FOWH handled its Cedars Sinai transition not so well. Please be aware you will receive a bill from "Cedars Sinai", which may be your out-network provider, even FOWH is still listed as your in-network provider. This will result an unexpected high bill. This happened to me. FOWH definitely didn't relay this potential consequence to me before or during my October 2023 visit. 2) Long wait time. The wait time is usually 20 minutes. But for my last visit, I waited ONE HOUR for a 15 minutes check up, i think it is outrages. I won't come back unless it is necessary. Again, if you need special care, this place is definitely worth it."

"ZERO STARS!! STAY AWAY If it weren’t for the fact that I truly respect and trust my actual OB/GYN at Fair Oaks Women’s Health (Dr. Shah) who has been nothing but brilliant, kind, and supportive, I would never EVER set foot in FOWH again due to the absolute incompetence of every other member of their staff I have encountered. I would not recommend this practice to anyone who values their time, health, and sanity. Here is a non-exhaustive list of their medical negligence: 1. When I was going through the screening process for PCOS, a medical assistant called me to schedule a phone appointment to review the results of my labs with Dr Shah. A few days before than scheduled appointment, I realized I had not gotten my usual text reminders and called the office to confirm my appointment just in case. There was NO record of the appointment the medical assistant had scheduled me for!! When I asked them to schedule the appointment for the lab results I had been VERY anxiously waiting for, they said the next appointment was about three weeks in the future. I was devastated, as the idea of waiting an additional three weeks to see if my fertility would be effected by a PCOS diagnosis when the office already had the lab results ready and processed due to the sheer incompetence of the medical assistant who had incorrectly scheduled my appointment was beyond comprehension. 2. They have “lost” my lab results on THREE SEPARATE occasions in the past few months. First I had my blood drawn to measure my AMH levels and those results were lost. Then I had a lot of blood drawn for a full OB health panel and those results were lost. And THEN I had urine taken for the repeat OB panel about a month later and those results were lost!! I am at a loss as to how the samples or results get lost at their on-site lab. Not only do they lose the results, but they also never contact me to tell me the results are missing. It takes weeks of me waiting and following up by message and phone calls in order for them to admit a result has been lost and I have to redo a test. 3. Every. Single. Time. I request a refill of a medication from them they LIE about calling in the prescription. Then when I go into the CVS to pick up the prescription they tell me nothing has been called in. When I message FOWH office, they don’t apologize or offer any solutions to help remedy the situation. They are rude and dismissive. I pick up prescriptions easily from the same pharmacy from my primary care physician, urgent care, etc. so I know it’s an issue on FOWH’s end even though they try and blame the pharmacy. 4. The front desk staff are typically rude and negligent. At my most recent visit my doctor asked me to schedule all my prenatal appointments from weeks 10 to 40 during my check out. Simple enough. When I went to the front desk lady she was incredibly rude and dismissive and said “I’m not going to do that” and refused to schedule my appointments past 20 weeks. She refused any explanation, even though the Doctor had handwritten instructions on my check out sheet to schedule all the way to 40 weeks. I had to sit on hold for over an hour the next day to speak with someone else in order to get the remaining appointments scheduled. 5. Furthermore, the rude desk staff was visibly ill, coughing and blowing her nose repeatedly, without wearing a mask!! It is peak covid season and you are working with high risk pregnant clients. Deplorable and unprofessional behavior. When I made a complaint about these unsafe conditions over a message, they were ignored. I know the care I am receiving from Dr Shah is top notch. I am also an employee at Huntington Hospital, so the convenience of prenatal care without leaving work can’t be beat. Those are the two reasons I feel “stuck” with Fair Oaks Women’s Health. For everyone else— you will be better taken care of and respected elsewhere!!!"

"My recent visit with Dr. Fan very helpful. She is extremely nice and takes the time to hear your concerns, and to explain the appropriate medical steps needed to assess them. I highly recommend her and am happy to have found her."

"I loved my experience today with Rachel. I had my first sonogram done today and she was quick, but so gentle. I got to see my fetus, see its little heart beat, we got our pictures and I was out of there. There was a little delay and I had to wait a while, but she apologized as soon as she called me back. I’m glad that the delay was acknowledged, but the waiting area is spacious and clean so it wasn’t bad at all. Thank you, Rachel for your efficiency during my time and professionalism!"