The West Hollywood EDITION

"I’m usually not one to raise an issue online however the West Hollywood Edition went above and beyond to disappoint. I’m a Titanium Elite member and have stayed at the edition across the Middle East and Europe. Personally love the brand however the Hollywood edition is a let down. At one point i was practically begging the front desk to have my room cleaned. Upon checkin, the housekeeping staff were also kind enough to leave the previous guests’ makeup in the room. Absolutely no attention to detail. Still a fan of the brand but won’t be staying at this property ever again."

"Minimalist, luxury rooms. Exquisite service and amenities / social lounges. Top tier, enchanting service - personal thank you to Steven, it is always a pleasure to have you greeting and serving us up the best of the best when we come! Roof or lobby - it’s always a hit when Steven is there. Thank you to the entire team at the West Hollywood Edition!"

"I went to the rooftop bar last night & had two tasty mocktails! The bartenders were both were pleasant (and cute), the view is picturesque & overall, the staff are all really pleasant! The bathroom was clean as well which is always very important! Would recommend this as a date place or to go with a small group of friends."

"My recent stay at The West Hollywood EDITION left me profoundly disappointed, and I feel compelled to make it clear that this type of service is entirely unacceptable, particularly from an establishment that claims to be a "5 Star" hotel. Having traveled and stayed in numerous 5-star hotels worldwide, I can confidently say that my experience here was the worst I've ever encountered. The front desk staff's behavior was far from the courteous and professional service one expects from a top-tier hotel. Their blatant indifference and audible sighs during our interactions were wholly unwelcome. One incident in particular, I had called the front desk politely inquiring about whether they could talk to Valet about charging my Tesla. Mid-Sentence the man on the other line lets out the biggest sigh. I could not believe what I was hearing- I didn’t realize that I was being such a burden. What also added to my dismay was the state of the housekeeping service. Two of the three towels provided were of such poor quality that I can hardly believe they were intended for guest use. One was marred by a conspicuous wheel skid mark, an appalling oversight. The second towel was so worn out that it resembled something you'd find at a budget motel rather than in a luxury hotel. There was also a candy wrapper of some sort that was tucked into my newly made bed as well. In light of my extensive experience with 5-star hotels, I have higher expectations when I choose to stay in such establishments. The West Hollywood EDITION failed to meet even the most fundamental standards of service and quality. I did talk to the staff about these issues and was promised twice that the manager would contact me and address the issues. The first promise was made while I staying at the hotel- no one contacted me. The second promise was made as I was checking out- it has been 2, going on 3 days. Nothing. I’d like to state for the record that charges for room service and valet were cleared as a direct response, but that is not sufficient enough. I felt so unwelcome and disrespected it’s truly unacceptable. I’ll never stay at The West Hollywood EDITION. If you’re the manager and you’re reading this now… I’m still waiting on that call."