Unlimited Smiles - San Miguel Dental Group

"I’m glad I’m not the only one who had a bad experience here! I was on a pretty good insurance policy at the time through work! 80/20. After all my work was done, after my night guard was ready to be picked up they said my insurance didn’t cover everything and that I owed 400 something dollars. I remember thinking there’s no way because I have access to every claim through my collective health app. Well..I did reach out to delta dental and collective health and they broke it down and even they said there was stuff that wasn’t covered but it isn’t even close to $400 something. So…they said they wouldn’t give me my night guards until I paid…trash! Funny thing is…delta said the claim with the night guard was fully paid for so they shouldn’t be holding the night guards. It’s unethical and manipulative."

"DO NOT WASTE YOUR TIME!! SCAM!! I had a disappointing experience at this dentist office, despite it being covered by my new dental insurance. I visited for a routine bi-annual check-up and standard cleaning, as per my HMO insurance coverage. Following the completion of the check-up and X-rays, a receptionist entered the room requesting me to sign an invoice for $125 before the cleaning. I expressed concern and questioned the unexpected charge, pointing out that my insurance clearly states that two cleanings per year are 100% covered. A second receptionist, presumably in a higher position, entered the room to explain that my HMO insurance "only covers" two out of the three cleaning procedures, and if I wished to proceed, $125 was required. Unfortunately, the interaction was marked by unprofessionalism and rudeness. The dental staff, overall, was pleasant and professional, except for one receptionist who displayed rudeness and unprofessional behavior. It's regrettable that a team so generally lovely would include someone who speaks condescendingly to people. In summary, if you have HMO dental insurance, it's advisable to avoid visiting this office."

"Terrible, terrible, terrible, worst dental experience I’ve ever had. Stay away from this place! Unfriendly staff in a run down facility who try to “upsell” a routine cleaning with a “$78 fluoride treatment” or a “$120 water jet cleaning”. I was turned away and told there was no other option, when in fact my coverage guarantees three free annual cleanings. The lack of business in this clinic causes them to lie, upsell, and over charge patients in order to stay afloat. This clinic should be shut down, if not they will soon be out of business on their own doing. Whoever is in charge of this facility needs to retrain its staff, not engage in upselling and shady practices, and create a warm friendly environment, which doesn’t exist now. The owner should check the numerous other negative reviews and make changes. This is not how a dental practice should be run."

"I had a very bad experience. I am most upset about the fact that they did not let me opt out of the $78 flouride treatment. The woman said that it was mandatory which makes no sense except if they want to scam you out of your money. My appointment was at 9 and I didn't leave until 11:20. The cleaning was also pretty painful and did not even floss my teeth. I don't recommend."

"They only get 1 star because of Dr. Andrews. Do NOT go to this place if don’t want to be harassed and ripped off. I was going to move forward and make an appointment to come back after Dr. Andrews heard from the lab guy. I was only questioning the charges when the manager Nina told me to get my crown back and look for another place. Your staff should be better trained in how to deal with stressed and frustrated patients. No profanity or yelling ever happened. I’ve spent a lot of money there in 2018 and I hoped I’d be treated with a little more respect and consideration."