Chino Hills Dental Group and Orthodontics

"Saja was amazing, she explained all the steps of what she would be doing. There was no pain at all. Very nice and very professional."

"Dr. Slade and her team are amazing! They all provide the best customer service experience and I am so happy that I am a patient of hers! Thank you Dr. Slade!"

"I DO NOT recommend Dr. Slade because she is negligent and unethical. I asked her to update my crown from 9 years ago because it was old. I had no issues with the tooth. Unfortunately Dr Slade improperly did my crown TWICE by cutting off too much when fitting it which caused a gap between the adjacent tooth. As a result, I experienced significant issues daily (pain, sensitivity, gum inflammation, odor, food impaction) from Her negligence. She did not take accountability and dismissed my concerns multiple times as if I was wrong. she gave multiple asinine and illogical excuses despite her mistake being very evident. At one point, She unethically diagnosed me with needing a root canal because of tooth sensitivity she caused. She gave this recommendation because she refused to accept that she botched my crown. She tried to pressure me to get a root canal even after I told her my symptoms didn't start until she improperly did my crown. Eventually Dr Slade redid my crown and all the symptoms went away. However, she made the SAME MISTAKE AGAIN on the same tooth but this time it was on the opposite side of the tooth. Her negligence caused me to have some issues on that side of the tooth. I received a 2nd opinion from an outside dentist who said that I didn't need a root canal and acknowledged the improperly fitted crown. Dr Slade tried to make me get an unnecessary, expensive, invasive root canal that wouldn't have resolved my tooth concerns she caused because what I needed was a proper crown. I requested Dr Mano to redo my crown because Dr Slade already botched it twice. Dr Mano praised Dr Slade's work on the second botched crown which was inappropriate and unwarranted, especially since I remained objective during the consult. Dr Mano said she could expand the margins of the new crown but could not ensure that she could fix the issue Which is ridiculous because it’s a fixable issue. not being able to fix a problem your dentist caused is unacceptable. Similarly to Dr slade, Dr Mano provided asinine and illogical excuses for Slade's negligence despite me telling her that ortho and an outside dentist acknowledged an issue with my crown. When I challenged the inaccuracy of her excuse, she made up a different excuses. The night before my appointment with Dr Mano to redo my crown, the office manager contacted me on Dr Mano's behalf to cancel my appointment because she now thought "nothing was wrong with it" after speaking to another dentist despite initially acknowledging there was a small gap on the back side of the crown. They refunded my money and I went elsewhere to get it fixed. It was a huge hassle to get them to refund my insurance their portion. Lastly, this office billed my insurance for an x-Ray when Slade redid the crown and the consults I received to fix the crown. Interestingly, the cost of the consults were different even though they were the exact same service. Essentially, They got paid to address the mistake they created! Me nor my insurance should have to pay for corrective services. The office was to submit the claim to my insurance as a no service fee bill. I didn’t get a response from the office when I requested this be rectified. If you decide to receive any service that requires drilling from Dr slade, be sure to check the back of your tooth for unnecessary gaps or ask her assistant Marie to do the crown fitting because she does it properly. If you have an issue with a dentist, you won’t receive any support from Dr. Mano so go to the other head dentist. On a separate unrelated matter, I recommend You request an itemized receipt or an estimate of service agreement form to cross reference with your insurance billing statements to make sure you have not been overcharged. I was overcharged multiple times and did not realize it until I reviewed my insurance statements. The issue was quickly resolved by both office managers when I brought it to their attention."

"I have gotten the best service from this location the past couple of months. Dr. Kafi is totally amazing. She has the best personality and cares about her patients. With some dentists I’ve had in the past, I’ve felt like they were trying to make me spend money when I didn’t have to. Not Dr. Kafi! I truly feel her patients are #1 to her and wants to deliver amazing results. She really knows what she is doing. Pearla (RDA) is also amazing! I had a bleaching done today and she really helped me get through it. And she did an amazing job!! Pearla has a great personality and made my experience great. She also cares about her patients and delivers great service! I will continue to go back because of these two. Thank you Dr. Kafi and Pearla!!"

"Terrible customer service! Considered changing to this office and called with benefit questions. The girl was very rude then transferred me to another girl, Debony, who was even more rude! I did not understand my coverages and was concerned about cost. She was incredibly condescending, calling me "honey," and saying that i should look for an office who would bill the way I wanted them to. I said, so instead of trying to figure out my issue, you are advising me to go somewhere else? No problem. She was so concerned about proving herself right about one particular billing rule that she did not consider there may be another rule that applies to my situation, superseding the rule she wanted to be right about. If the staff can not help explain billing questions patiently and professionally, then there is no way I would trust them to care for my child. AVOID!!"