BMW Concord Service Department

"Miguel always provides exceptional customer service at BMW Concord! His demeanor, professionalism, and enthusiasm are above expectations! Angel was so friendly and helpful also. Kudos to the service department! Great crew! Highly recommend BMW Concord for your service needs."

"I noticed a noise in my car and made an appt with service. I was able to get a next day appointment which was great. For this service appt, I worked with Miguel. He was extremely friendly and knowledgeable. Excellent customer service. He made the whole process a breeze and made me feel at ease. I highly recommend Miguel from the service department! Other times I have came in for service, I have worked with Skylar who also demonstrates great customer service and is very communicative."

"Victor and the service team at BMW Concord were absolutely terrific. He was very clear about what kind of service my car should get and explained what should happen now versus what can wait. I really appreciated all of the helpful communication and I know my car is in good hands. Thanks guys!"

"I recently took my car in for service at BMW Concord. I must say, I couldn’t be happier with the experience from start to finish, their team demonstrated an exceptional level of professionalism and attention to detail. The service provided was thorough and detail-oriented. Every aspect of the maintenance process was handled with care, and I felt confident that my vehicle was in good hands. They also took the time to explain everything to me and addressed any questions or concerns I had, which I greatly appreciated. Overall, I am 100% satisfied with their service"

"My X5.0e is only two months old. Returned to my car after a Dr’s appointment, the NEW car did not start, dead, kaputz. Called the dealership who then remotely performed a diagnostic. Determined the car should be towed to the dealer. Waited 2-3 hours, no-show on the tow truck. This was broad daylight in an easy to find parking lot. After waiting for the no-show tow, I once again tried to start my car and to my surprise it started! Yea!! I immediately drove to the dealer as the initial diagnostic revealed four major problems. The dealer needed to keep my car for a week to effect the needed repairs. Picked up my NEW car, all appears to be okay, so far. The service personnel failed to reinstall a large moulded cover in the cargo area for the battery and other electronics. (See attached photos). Joey, the service advisor was very helpful, actually made the ordeal palatable. Good job Joey!"