Fullerton Auto Repair Clinic & Body Shop

"These guys and gals are amazing they did all they promised and then some. I went in for a body repair, and my car looks great. Jim breaks down everything, so it's easier to understand what's going on he answered all questions or concerns I had. They took a little longer than planned, but other than that, they were so easy to work with. Definitely recommend this place."

"This place was okay, I am not one to post reviews unless I feel very strongly about them. But anyway, I took my car in on a Monday and gave the lady at the front desk my information, keys, etc. After that, she said she would make sure to call to give me updates on my car. A couple hours later, she calls me to let me know what's going on and what's been worked on. A few more hours pass and no update, so I call and then she tells me there is still no update. I think fine, i'm probably being impatient & they must be busy, so maybe they'll call me tomorrow. Tuesday rolls around, and since I know they open at 8, I wait to see if I'll get a call. Nothing. So then I call, and I let her know my name & that I still have not received any information about my car. She had a pretty annoyed/passive-aggressive tone and just repeated to me that she would call to update me if there WAS an update. That left me feeling pretty uncomfortable, I have a right to know what's going on especially if I'm paying for these services. So I let it go, and then Wednesday finally comes. I become frustrated and decide to just go see what's going on. So i get there and the mechanic tells me it had been finished. Once I go into the office to sign for the work that was done, the receptionist tells me that she had been calling me to let me know that my car was done and that I was supposed to pick it up the end of the day on Tuesday; however I had no calls or voicemails. So I told her I had not gotten either things. I just felt very weird with this whole interaction and I think it was just pretty irresponsible to not let someone know their car was ready. Obviously people need their cars for a number of reasons and updates are appreciated. I understand everyone is so busy, I just did not appreciate the tone when I called to check about my car and then the sudden switch up when I went to pay in person. It just felt like so much wasted time and of course if I had been called about my car being ready I would have gone ASAP. It was just an odd interaction and maybe a bad day, but I just felt the need to express this because even if a place has fair prices, customer service is also important and just overall, a welcoming atmosphere from the employees. All in all, they did fix my car's issue and at a decent price."

"A big Thank You to Myrna and her mechanics for diagnosing and repairing my Gray 2011 Honda Pilot. They informed me of the problem and took care of it. I got my suv back the next day. Dropped it off on Monday at 9:45am and picked it up on Tuesday at 10:30am. Thank you again. I will be back for more maintenance for my suv, when needed."

"After multiple mechanics, wasted money, 3 failed smogs, I finally passed my smog test after a year thanks to this team. Fullerton Auto Repair found the solution to my 2010 honda accord's catalytic converter and o2 sensor issues. Not only did it take Jim a few hours, but it was very affordable as well! I can't thank them enough as this ongoing problem was taking a mental toll on me. Highly recommend them for being honest, good at what they do, very reasonable, and easy to work with!"

"If it were possible to give this place 10 stars, I would!! I truly cannot recommend Fullerton Auto Repair Clinic more highly. I brought my VW Tiguan in for an issue with the module that controls the airbags as well as a broken A/C system. I had gotten a couple other quotes from repair shops in Los Angeles for the airbag problem, both of which were $4K+. Those technicians had told me they would need to completely tear apart the drivers seat to get access to the module and replace several costly parts on it. Fortunately, a dear friend of mine recommended Fullerton Auto Repair Clinic after having great experiences with their team and I'm SO GLAD I listened to her! The service I received was best in class and I couldn't be happier with my experience there. Bill (one of the owners) ran a full spectrum of diagnostic tests on my vehicle and determined that the problem with the airbags was simply due to some faulty fuses. What other places had said would cost thousands of dollars to fix ending up costing me less than $50!! The A/C repair price was also much more competitive than other quotes I had been given. Bill was so kind and took the time to explain in depth how everything worked. Myrna in the front office kept me updated on timing via text message, and gave my dog treats along with a lot of belly rubs! :) It's SO clear that this family-run company takes immense pride in their work, and I will never take my car anywhere else. Thank you so much again for such a wonderful customer experience!"