Pep Boys

"This place straight up tried to scam my 70 year old mother. One of her tires was a little low on air. They told her she needed all 4 new replaced. Charged her $1600 immediately before doing any work. legitimate mechanics give you an estimate, do the work and charge you when it’s ready. My sister came to her rescue before they did any work and refused to refund the money. With zero work done! Had to dispute the charge with the bank. Literally went around the corner a legitimate tire shop and got charged $70 for a patch. $70 vs $1600. Stay away from this place. Check their reviews on Yelp. Lots of complaints"

"I set a 3 o clock appointment for a simple oil change. It’s been over two hours since the car has been in their service (and counting). When asked about the progress of this insanely long oil change I was met with the most unpleasant customer service. Overall don’t go here, setting appointments doesn’t matter. Either way you’ll have to wait. Might as well wait in a place that makes you feel welcome."

"The service here is terrible. I came here a few months ago to get new tires. I made an appointment for 10am and arrived then, but it took them until closing at 6pm to replace my tires. The manager was very uncommunicative and did not give accurate time estimates. I had to keep calling again and again to get an update on when my car would be ready. When I went to pick up my car, they told me they couldn’t replace a lug nut that was stripped. They gave me the part and told me I had to go somewhere else to get it replaced. So I had to go to another auto shop later in the week and pay to get the lug nut put on. Absolutely ridiculous. I went back to get an oil change because they had a 25% off deal. I figured they couldn’t mess up a simple oil change and it would be cheaper than somewhere else. The guy at the desk was very rude to me when I got there. They did finish the oil change within about an hour, but when I got home I noticed my car had a burning smell. When I opened the hood, I found that they had spilled oil in my engine and hadn’t cleaned it up, so it was smoking. I had to spend about an hour cleaning it up myself because I knew if I went back to complain the manager would be rude to me again and it would take forever for them to fix. I will not be going here again, and I would not recommend going here even if they have a deal for a cheap service."

"Happy New Year to all at Pep Boys! My exper With Daniel was fantastic. Kevin went over and beyond to help me patch up my tire in a very timely manner. I so appreciated both of the gentleman at the Pep Boys here on Pico in Santa Monica. They both deserve raises. I brought delicious chocolate chip cookies to the guys and I hope they enjoy them today Happy new year to all at Pep Boys. Thank you again for all your assistance and service through the years. Best, Laura Lee"

"Horrible customer service and communication. Called in on 11/21 to get an oil change and the rep stated “sure thing, come on it now” I get there, they say it’ll be a 3 hour wait and it would be best if I schedule an appointment. I scheduled said appointment for today, 11/22, at 8:30am. Rep stated I should arrive 15 minutes early to ensure speedy service. I get there at 8:10am and the person there says it’ll be A 3-4 HOUR WAIT as they’re already backed up. I asked him how that was possible as I scheduled an appointment and I do not have 4 hours to wait. He stated the appointment only guarantees services that day, not the time slot (apparently not anywhere near the time slot). They seemingly booked 6 customers for the 8am and 8:30am slots. Absolutely unacceptable anytime let alone days before a holiday. Save your time and money. Go to Valvoline on Sepulveda just up the street. I arrived at 8:25am without an appointment and was in and out before 8:45am. Immediate attention, incredible customer service and discounts offered!! After two failed attempts with Schlep Boys, I will not be returning."