SB Handyman

"I had two tasks performed, installation of an induction cooktop and new wheels on my sliding glass door. The work was performed satisfactorily but I'm not extremely pleased with the professionalism. The existing hole for the cooktop had to be slightly enlarged and resulted in small scratches in the Corian. The hole remained a little small and I was uncomfortable with the pressure applied to insert the glass cooktop. There was a heat shield that would have been missed if not for my reading the instructions myself. He reused the wire nuts which is ok but not professional. I never met or spoke with the owner, strictly text message. The mechanic was not even an employee and I was not told this by the owner. I felt that I was treated such that SB Handyman didn't need my business and I won't be using then again."

"Holden responded fast and connected me with Hector who handled the work. Our fence needed some repair and Hector knew exactly what to do! He was able to complete the work in one day and it looks amazing! Would recommend to anyone looking for a handyman service!"

"Tyler helped us install a wine refrigerator underneath a countertop. Not only was his work fantastic but we really appreciated this communication and timeliness!"

"We were very happy with SB Handyman. Tyler's work in completely redoing the brick pathway to our home was definitely long overdo and professionally done. He has a good attitude, and we appreciated working with him. We look forward to future projects with SB Handyman ."

"I called SB Handyman to have a portable AC unit assembled. Holden (the owner) responded quickly and put me in touch with Kevin, who works for him. Kevin was not what I expected, after having read the reviews about SB Handyman. After setting up my appointment for the next day, Kevin asked me to call him around noon (the day of the appointment), to find out what time to expect him. I found this odd, as I would expect the service provider to update me on their own. So, the day of my appointment, I contacted Kevin, as requested, to find out what time he'd be by. He called me and asked if there was anyway to move my appointment to the following day (which was Father's Day). Apparently, he was working on a project at the time. I told him no, as I had changed my complete schedule around that day to be available for the appointment. So, he said he'd be over around 2pm. At 1:30pm, he called me and told me he wouldn't be to my house until around 2:30, as his project was holding him up. When he did show up, he was wearing what looked like swim trunks and he didn't have any tools with him. He ended up assembling the AC unit, but, did not clean up after himself, didn't turn on the unit to make sure it worked and did not assemble/test the remote. He also left a filter off the unit, that I found after he left. When Holden contacted me a couple of days later to find out how things went, I told him that I wasn't happy with Kevin. Holden (the owner) sounded surprised, but failed to ask what happened. So, I told him that Kevin was unprofessional, not dressed appropriately, that his attention to detail was poor and so was him communication. Holden still did not ask any questions, but, told me that Kevin was a new hire. I was stunned, that the owner of a company would not pick up the phone and call a customer who said these things to him (we had been communicating via text at the time). I did pay for the service, because the service "was provided", but I will never use this company again. Holden had a chance to make this right for me, by taking me seriously, and convincing me that this was not acceptable and apologizing. But, he failed to do that. In today's business environment, amazing customer service and engagement are very important. I received neither. Consider yourself warned."