Neighborhood Healthcare Institute of Health, Escondido

"Horrible service. My mother has been trying to be seen here for over a month and her appointments keep getting canceled and she's told her primary care has stopped taking new patients, so she is forced to a new doctor. This happened with two different doctors. Now we're just trying to get a copy of her lab results and the staff promise you they're going to call you back, or promise you they're going to email you the form and it never gets done. This place is absolutely atrocious if you actually need anything done."

"The staff is dumb. They promise you they will email important documents but they don’t follow through so you end up wasting you’re time and money. For example I reminded them to please put a stamp on my physical but they didn’t so then I had to drive back which resulted in me starting me job a whole day later. They also promised me they would email me a doctors note and didn’t do it. They don’t care about people or if people need a day off work so they don’t get other people sick. They are really inconsiderate. If you need to call and remind them you need something then you will be on hold for 35- to one hour. Hire staff that can do their job ( front reception). Go there do not call! They waste your time and money!"

"Doctors seem kind enough but overworked. NH is getting 1 star from me because of their support staff and referrals. Every single referral from them has had some kind of problem with it. From wrong designations, getting assigned a doctor not covered by my insurance, getting assigned a doctor no longer practicing, to someone simply sitting on referral paperwork and not submitting it to insurance for several days. Here's a specific example - while in their office, I'm told I may have a tumor, and immediately start crying. They ask if I want a psych consult to help process, and I say yes. They give me someone's name and number. I call the number...and it routes me back to NH's phone line. The name I've been given is apparently to someone who hasn't worked at NH for years. NH tells me they don't have anyone else available, but they can add me to their waiting list of unspecified length and duration. Gee...thanks."

"My Dr was wonderful...but the staff at the front desk are horrible. I went in after circling the block and parking lot 6 times to end up having to park 3 blocks away. I have a handicap plaquard but that did no good what so ever. That put me about 6 min late. I went in and the woman was taking to another staff member as I waited for about 4 min. When she checked me in, she said go have a seat. For 10 more min I waited. I went back up there and asked what was going on. She told me she is with another patient. I go to sit down for a min to which she calls me back up to tell me I am too late. She never contacted my doctor in the first place! Then I told her to cancel all my other appointments. Guess what...she never did! Unbelievable! Neighborhood health care never has let me down. This office on the other doesnt compare to the mail office on Elm and it neighboring Mental health facility. Update: I was called regarding this post and the manager apologized to me. He told me he wanted to make things better and asked questions about what took place. I was happy to hear that he cared enough to help staff do better in the future."

"Typically they are fairly quick and thorough, there's only one provider I find I do not care for as she would never stop talking long enough to hear my chief complaint...a month later ended up taken by ambulance from work to the hospital with a life threatening medical condition that had she listened would of been addressed. Switched providers after that and I've been superbly pleased. My only gripe is the phones, sometimes you're on hold for a ridiculous amount of time. Phone messages are not always returned promptly, I've learned to follow up if I do not hear back. The facility is always clean, that's a plus. Parking can be an issue, there's parking in the back of building and the side street."