Elk Grove Ford Service
9645 Auto Center Drive, Elk Grove, CA 95757
Location & Phone number
9645 Auto Center Dr suite #100, Elk Grove, CA 95757, United States
About the Business
Elk Grove Ford Service is a reputable car repair institution located at 9645 Auto Center Drive in Elk Grove, California. Our team of experienced technicians is dedicated to providing top-notch service for all makes and models of Ford vehicles. From routine maintenance to major repairs, we have the knowledge and expertise to keep your vehicle running smoothly. Trust Elk Grove Ford Service for all your car repair needs.
Photos
Hours open
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM
Sunday:
Closed
Reviews
"Brought our truck in for repairs 1-4-2024 , kept getting the run around from Tony with a bunch of excuses. Towed the truck Downtown ford on 2-28-2024. Cost me tow fees and frustration. Do not recommend this dealership."
"Super Bad customer service. I called them almost 50 times in 15 days no one replies if they answer and transfer my call next person hang up. Not going back for sure"
"I made an appointment 2 weeks in advance for a recall repair on my vehicle, keep in mind I made a morning appointment to get my car same day, I get a call at 3pm saying they don’t have the parts yet and if I can leave it til the next morning and should be available at 10am. HOW DO THEY NOT HAVE THE PARTS YET! They should of had it days before my appointment!!!! I tried to be “understanding”and not be a Karen but its the next day already and cannot get a hold of my service advisor after leaving a call back message with receptionist and 45 min later no call back and now I am having to call back for the 100x to find out what is going on with my vehicle since the service tracker still says it’s being inspected and not even in serviced yet! This has been frustrating when they don’t communicate ANYTHING and I already set aside a whole day for them to fix the issue. I will never again buy a ford vehicle after this bad experience!"
"I am only writing this because they have NEVER called me after two weeks of being at the dealership to be repaired. I have called three times myself, went down to the service center once, and have now sent an email.... still waiting for a reply. Also, the day I drove down to the store, they could not give me answers or even quotes on repair costs. This is after already having my car for almost two weeks. Maybe this review will spark a reply??? Let's hope."
"Wow these guys are top notch, from the friendly lady who greets you at the service lane, to the service advisors and mechanics, all friendly professionals. They did the right repairs, didn’t oversell me and I ended up having them do an oil change service, turn the rotors, and the original issue was repaired in less than a day. Their shop is the cleanest mechanics bay I’ve ever seen, I love Elk Grove Ford and that’s where I’m taking my car for service."
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