Newport Lexus

"I felt like I got a good deal on a good car. When signing documents, the representative (Adam) assured us that they don’t sell customers information to outside sources. They may not sell it but I’m pretty sure someone has accessed it. Here’s why. When speaking to the sales person, he asked who would the primary driver would be. I told him it would be my wife, Linda. He also asked for my cell phone number. Within a few minutes I got a text from him on my phone but the message was addressed to my wife. Since then I have continued to get text messages and phone calls all addressed to or asking to speak to my wife. In less than one month I have received nearly 30 calls like this. Blocking them is pointless because they just change the last 4 digits of the number they are calling from. So far I have counted 18 different numbers. So much for protecting the customers contact information."

"The service advisor I met with was very knowledgeable and extremely helpful in explaining how my vehicle works. It was my first visit to the Newport dealership (where I bought the car) and the first visit for service. Since this dealership is 80 miles from my city, I'm not sure I can always visit them, but when I want to take a drive, I will stop by. (Four stars due to lack of Concierge services and snacks.)"

"Newport Lexus is a 5 star dealership all thanks to Robert Manzano in Services. very personable and cares about his clients to provide the best service. He went out of his way to do what was best for my car while it was under warranty. I would personally go back to Newport Lexus because of Robert and highly recommend him to all my friends and family. If you ever need any car service, ask for Robert. Very cool guy. You will not be disappointed. Thank you Robert for the 2 years of L-Certified service!"

"A wonderful experience. First time Luxury car owner, bought my 2014 Lexus IS350 F sport used about a week ago and it needed the transmission, differential fluid and coolant replaced. I called and spoke with Amber, she was very kind and personable. Quick to set up an appointment and get me set. When I arrived Sean with service took care of me. He went over my options as far as which repairs I’d like to do and made it a very easy process. I live about 20 miles from the dealer so shuttle was out of the question but he didn’t hesitate to offer me a loaner matching vehicle but a 2022 model. Overall everything was done right and I am very happy with my experience. Thanks to the tech that also took care of my vehicle. No mess left behind and the repairs were done right. Thank you Newport Lexus!"

"I was in search of the LX F Sport and headed to the local store near my residence last Friday with my checkbook and wife. Reminded of the memorable radio ads from my upbringing in Northern California, where Joe Putnam used to say, "bring your checkbook and wife to Putnam Cadillac." Unfortunately, while I was examining the vehicle, it got sold. I requested the salesperson to find the exact model and color, but he stated, due to dealer trade constraints on the weekend, it wasn't feasible. I said 'Okay???' Then the following Saturday morning, I contacted Newport Lexus. Mr. Anthony Troxler answered and after explaining what I wanted, he assured me he'd locate one and call me back. True to his word, shortly after, he informed me that he'd found the exact vehicle. I went to the dealership with my wife and checkbook and made the purchase. In no time, the vehicle was ready, and we excitedly took photos and left. I am absolutely delighted with this vehicle, and the dealership experience was outstanding. Anthony was a pleasure to work with, fulfilling all that he promised without any shortcomings. He's an exceptional person to deal with. When I returned to ask some questions about the vehicle's functions, a big bird landed an auspicious poop on my vehicle while I was driving over. Oddly, I was happy as I've heard it brings good luck, though it still needed a wash. Upon seeing this, Anthony congratulated me on the 'luck' and promptly arranged for the car to be washed. He also ensured my questions were promptly answered. They now have a thoroughly satisfied customer."