Bank of America (with Drive-thru ATM)

"What a really really bad service , there is nobody care the costumers they don’t care if you are a new costumer or old , they have 5 costumers wait and they have a mood like we go ask for a loan or for something free is really sad because all bank now working with appointment and they don’t care if is your first time and you looking for some information , came on guys take 5 minutes of your time en explain the costumers , especially if you have a line of 7 persons wait more than 30 minutes"

"Always a very long line, never enough staff. It seems this is the new norm for BofA, at least for this branch. They could use chairs a long the wait line for people to sit for their 25 min wait. Its like going to the DMV...oh wait, even the DMV is more organized than this place."

"Houda is a superstar. She helped me create my account as smooth as possible and she was so professional, friendly and compassionate for the hour she was with me. Being a foreigner on work visa I understood little about the US banking/credit system and she knew exactly what I needed and was generous with her time giving me advice. She also proactively scheduled a follow up appointment with me to help me set up a credit card. Moving in from another country is stressful and Houda really made my day. Now I'm sad that I'm only in town visiting and wish I could bring her to Chicago with me because I would love to go to her with all my banking needs!"

"The branch manager is extremely unprofessional and should not hold this position. The branch manager makes accusations and claims that are untrue and gets into peoples personal business. I ran a business for many years and have never seen anyone so unprofessional. This branch financial manager in my opinion has made many fraudulent claims against customers and has ruined their reputation and lives."

"Something is drastically wrong with Bank of America. Been trying to get my name change updated in bank records for two weeks. After four visits to the branch the business and checking accounting will hopefully be updated soon. Had to call customer service for Business and Personal Credit cards separately for updating the name - still waiting for the forms they promised to send. Still trying to figure out the procedure for updating my LOC accounts. After offering to resolve the issue @ BofA HELP referred me back to the branch. Customer Service are clueless about the process and claim that they cannot send/receive email message which means waiting for hours for one of them to answer my calls. It is crazy and highly frustrating dealing with them when i see other banks complete the same task without even a visit to the branch."