Extended Stay America - San Ramon - Bishop Ranch - East

"Beautiful large room with a whole kitchen, friendly staff. Easy check in, everything was spotless clean. Good location and felt safe here. A great price!"

"i am a writer, three months ago because of illness in the family, i had writers block, and could not continue with the book i was working on, about the men and their women in the army of the potomac. i needed a safe, clean, upbeat, courteous, gracious, quiet, safe, delightful, engaging residence. This friendly hotel has met, exceeded all my requirements, clean, safe, quiet with an impeccable and old school staff enthusiastic to help staff. I would like to call special attention to staff member matt masood, efficient, friendly, the best of concierges. Both intellectually and restfully, this hotel and its people have been a life saver. It is a superb investment of resources, in choices, time and funds."

"I needed a clean and quiet place to stay and this place was great! I thought since it was a 2-star hotel it would be a little on the dingey side and outdated carpets and such but I was completely wrong. Everything was spotless clean, rooms and the over all look of the place looked updated, bright, and smelled nice all throughout the hotel. Even the trash room smelled nice! I had the room with the wooden floors and the toilet stopped working randomly. I asked the front desk if I could be switched to a different room but they said there was no need and will have the maintenance guy take care of it. He came right away and everything was all taken care of in less than 10 minutes since the moment I brought up the issue. I didnt book for the breakfast so I wasnt expecting much, but for the price and a clean quite place to stay, it was perfect! This is at the Extended Stay America - San Ramon - Bishop Ranch - East location. Very fast service! Excellent stay! Would highly recommend!"

"I had hoped for a better experience during our stay at Extended Stay America San Ramon. We stayed at the one in Dublin while my family and I were dealing with the challenges of the pandemic. We stayed in it again the week before we visited this one in San Ramon. The reason for our stay was my daughter's new job in San Ramon, which was quite a distance from our home. I decided to stay with her for a few weeks as we considered the possibility of moving. The first week went smoothly, and they graciously waived the fee for our service animal, even though we offered to pay. However, what they referred to as "free breakfast" was somewhat questionable; I simply wanted a small cup of coffee in the morning. The front desk host, Matt, was a pleasure to interact with. The real issues arose when we decided to extend our stay for another week. We had already paid for both weeks in advance, but on our 7th day there, the manager, Mary, called to reschedule maid service to our 8th day, which was fine. However, the maids never showed up. Then, Allison contacted us and requested that we switch rooms because apparently, we weren't in a pet-friendly room. It was surprising that it took them 8 days to realize this oversight. I didn't want to move, and I couldn't do it alone with my autistic 5-year-old son, so I had to wait until my daughter got off work. The following day, Matt informed me that I needed to pay a pet fee for both the first and second weeks and that they weren't aware there were two of us in the room. This was confusing because both Mary (the manager) and Allison had addressed us as a group of two and a pet from the beginning. They claimed our reservation didn't reflect that. However, my daughter had specifically informed Mary on the day we extended our stay that I was coming down as a secondary guest to pay for the room. Mary and I spoke. She helped Allison find our reservation and even stood by as I made payment. Not once did she mention a pet fee or additional charges for an additional guest. Later on while requesting we move into a room that is pet friendly, Mary intruded into our privacy, inquiring of my daughter why we momentarily left our service animal while I took my son for a walk each morning, as if it were her concern. We didn’t know that he’d howl when we’d leave. She asked about the purpose of my service animal. We offered to provide proof that he was a service animal from day one. The person helping us claimed it was unnecessary. By the time our 10th day arrived, things were quite convoluted. On the Friday of that week, we decided to check out. Matt had reminded me the day before that I needed to pay extra fees upon checkout. I informed Mary that we wouldn't be responsible for rectifying a situation or miscommunication caused by their oversight or lack of proper training for their staff. Our reservation clearly stated two adults and a child, as well as the presence of a service animal. Despite the extra fees they tried to charge us, which amounted to over $200, I would have enjoyed my stay if it weren't for these unexpected charges. I couldn't justify paying fees that seemed to be created out of thin air and were not our responsibility. You may interpret my experience as you see fit. Eat breakfast somewhere else if you stay there. And be sure they understand exactly who’s in your room. And if you have a service animal. Please understand that during your stay if you leave to go places that aren’t pet friendly and you can’t take your pet like I couldnt you can’t leave your service animal in your room."

"The rooms were clean which is all I ask for. I don’t needs anything fancy. The breakfast they offer is below par. Stale muffins is not breakfast. Even Holiday Inn express provides initiation scrambled eggs."