First Priority FCU 500 Virginia Avenue, Huntington, WV 25701

"Just like the other reviews, I had one of the nastiest experiences ever with this Credit Union! I was called by them regarding an ACH pmt trying to come through to an old account I had there. I called back to get information and was transferred to several different people who claimed they didn’t have access and needed to put me in touch with someone who did. After verifying who the sender was and waiting 45 mins on hold for them, they also needed information from credit union. I called on 3-way attempting again, I was put in touch with a lady named Toni whom I explained to what I needed. She instantly sounded irritated and verified my information. After putting me on hold she came back on the line aggressively asking why I was calling from a phone number that had someone else’s name on the caller ID who also banks at this particular branch. I was so confused as to what that had to do with the nature of my call and she would not give a direct answer. Upon giving me the information I called for her tone was very rude, nasty and inappropriate for someone in her position! I would not recommend anyone bank with these people or if there is someone over Toni at this branch, you might need to go back and listen to the way she treats your clients!"

"I have been banking with FPFCU for over a decade. Up until about a year ago, they were professional, courteous, and kind. Until I lost my job and had unstable employment for about a year. I have received some of the rudest calls over fees. I had a lady, whose name I will not mention here but I know it, call me yesterday, saying “your account is a mess.” One of the most unprofessional and unpleasant conversations I’ve had. Lacking compassion and empathy for a supposed community bank. It added more stress to an already incredibly stressful time. Also, they refuse to stop fee collection for insufficient funds, even though this was done for me and family at other banks. I got more compassion from capital one. If I could give them zero stars I would. I will be closing my account"

"Was told I had to open a savings account to take out a loan of which I did. I paid off the loan and received a letter saying they've confiscated my savings account money due to inactivity. I don't recall any warning letters or anything. Offered to open a CD with bank to get my savings account money reinstated and front desk lady said a hard no without even considering asking a superior. I guess this place will no longer be in consideration for any future business with our family."

"I don’t know why so many people are leaving bad reviews. I’ve been at this bank since I was 8 years old. They’re all wonderful people, even helped me secure a loan. With any system update there will be some disorder or malfunctioning - that’s just life. It lasted a day or a few, it’s not permanent. It’s a much better system than before, more sophisticated- even if there were glitches to work out."

"My partner used to use this bank until they showed their true colors. She was trying to make her account positive after an auto payment came out she forgot about. In the process of trying to add money to the account they charged her another 30 dollar fee. They charge overdraft fees within minutes without any time to fix it. They don’t even give you the day to try to make your account right. When we asked for a one time forgiveness they basically said we’re out of luck. DO NOT BANK WITH THEM. They don’t respect your time or money!!!"