PNC Bank 3701 Alexandria Pike, Cold Spring, KY 41076

"Very good! No complaints very courteous customer service"

"Terrible customer service and the people do not seem to know what they are doing at all. Went to another location and my business was handled in less then 10 minutes. This pnc claimed they could not help me at all!"

"There is a bald man with dark facial hair named Travis who was extremely rude to me and my elderly grandmother. I assisted her at the bank because she is elderly and gets confused. He acted impatient with us because my grandmother was taking longer than expected. So rude and unprofessional then told me to step away when I was trying to help her. Not a welcoming friendly person what so ever I hope they do not treat my grandmother this way when I’m not with her. :("

"Karen the manager at this PNC is awfully rude and slow. When i asked to please hurry because i had somewhere to be, she caught an attitude. I run a business though this bank and couldn’t believe how rude she was, especially after how much money put though PNC. Worst Costner service I’ve had at a PNC in 2 years."

"I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment. I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there. I went home and created an appointment myself on the website. Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them."