North Side Bank & Trust Co - Springdale 11628 Springfield Pike, Cincinnati, OH 45246

"I arrived at the NSBT Springdale branch after having a long work day and the NSBT Team welcomed me at the door entering the branch- as they always do. Debbie, the assistant manager, who assisted me; was so patient, conscientious, detail oriented, and professional. Debbie and the NSBT Team Members went above and beyond yesterday to ensure my financial/banking needs were properly addressed. Debbie took the time and patience to support me with a process involving multiple documents and completing a wire transfer. I am sure, the closer it got to closing time, the team was more than ready for me to leave! lol! However, even though it interrupted their closing- routines; they all worked together to assist me with my situation. I am so appreciative of the hard work, diligence and professionalism of the NSBT Team at the Springdale location. Debbie the Assistant Manager, under the leadership of her branch manager is just awesome!!!!! As a customer, I left feeling respected, appreciated, and that my needs were important to the NSBT Team. The culture of this branch is welcoming and inviting to all customers irrespective of race, age, gender, sexual orientation or account status. I have never observed them depart from this practice. The next day, I received a follow-up phone call from Debbie, to ensure things went well and to ask if there was anything more she could do to assist me. Needless to say, my document needs were addressed, my wire was sent and I was so relieved. I know I was only able to achieve this sense of relief due to the efforts of this Great NSBT Team at Springdale. Thank you guys so much for all you do to support customers like me!"

"Joanne and Deb are so amazing, always very helpful. The tellers always greet me with a smile. I love north side bank and wouldnt bank anywhere else."

"We have been banking with this branch for over 7+ years. Their excellent service, timely response and fast delivery has retained our business. Their professional client support team is invaluable for a smooth running of our business operations. Manager Joan is astounding and goes out of her way to ensure client satisfaction and exceeds expectations."

"I have used North Side Bank for at least 50 years, and the. Tellers and officers at the Springdale branch are so professional and courteous. The all very knowledgeable of all of the policies of North Side and all bank in general. I would recommend and have recommended them to many who have changed Banks to one of the North Side Banks."

"Manager Ms. Joanne is fantastic. Honest, hard working, diligent and always has a smile on her face. Ms. Joanne goes way over the top in customer service. Love this bank and the manager here."