U.S. Bank Branch

"They let people run out to their car and back and tell the 6 other people in line to wait! Give me a break take care of someone else while that rude person gets the document they forgot. Terrible service and they keep closing branches!"

"I WISH I COULD GIVE THIS US BANK BRANCH ZERO STARS!!!!! I have HAD IT with this US Bank branch! We have numerous accounts with the organization and have been customers for years. I have had my checking account for 7 years that I have NEVER overdrawn until today. It was over drawn last night for a few hours by $34 and I figured since it had never happened before they would give me a "courtesy refund" as they call it. I went to this branch and was told they couldn't do it for some reason, they didn't know why and to call the 1-800 number because one of the workers there had also worked in the call center for 3 years in the past and was able to QUOTE "Overturn anything and everything". I called the call center and 2 different people told me they couldn't refund my fee and they didn't know why. It was an "algorithm" that determind who was eligible and who wasn't.. WHAT??? So, a computer decided I'm not eligible after 7 years in good standing with the bank and a real person can't override that??? HOW TERRIBLE!! Everyone I spoke with at US Bank said they can see why I am frustated, they would be too.. Really?? Then why can't you help me?"

"Always bank here and love using their credit cards but lately is becoming a whole ordeal just to pay their own credit card bill at their locations poor customer service almost want a blood sample to make sure you are the one paying that bill so ridículos."

"I wanted to get some work done there and I was there 20 minutes before they close and when my chance came they made very bogus arguments about why they can’t do it. There were 5 other people waiting behind and their were 2 people working out of which one was just sitting there and using her phone."

"I started my account at this location. I previously worked with Fifth Third, but the representative who I was working with was excellent and talked me into opening an account. This was almost 5 years ago. The customer service at this location is horrible. The other day I went in to cash a check. No one asked how I was or greeted me. The first thing that was said to me was " you know you could have done this online, right?" I explained to the representative that I know I can, but this is more convenient for me. Her response was an eye roll. I will no longer use this branch anymore."