Kemba Credit Union

"The customer service of the phone tellers is absolute garbage. So rude and act like they could care less about helping people. We have enjoyed the employees at the Florence location. They are very kind and helpful. However, the past two times I’ve made a call, the ladies were extremely rude. May need to switch because I’m not happy with the horrible customer service."

"This is the worst financial institution I have ever delt with. I was the seller of a property. The closing was over 20 days late because they completely neglected to do any of their paperwork, walkthroughs, or inspections. If it wasn't for our realtor, nothing would have gotten done. The staff at Kemba is at best incompetent. They scheduled closing for 11:00. Paperwork did not arrive till 1:00 and was incorrect. New paperwork was received at 2:00 and was incorrect. Finally got to sit down to close at 3:00. Kemba did not have funds available at the closing and assured us that the funds would be wired first thing in the morning. It is now the close of business the day the funds were promised, no funds, no transfer. Realtor and closing attorney still on hold with one of their representatives. All I can say is"DO NOT USE THIS BANK", unless you enjoy waiting and having your time wasted and not knowing where your money is."

"If you have too call there call center just FORGET IT ! Longest wait times and gosh there so rude. My husband and I applied for a credit card over a month ago never heard anything so we called and we were approved so I asked the employee why no one has called he said he wasn’t sure and was going to reach out to the guy doing our application “cliff” and he will have cliff give us a call STILL yet to hear anything . Every single time I call the wait times are SO long , durning covid employees must have been working from home because you’d hear dogs barking in the back ground tv on , kids talking . Zero lack of professionalism in that aspect, as the call back feature , 4 out of 5 times they call you back say “hello , hello can you hear me “ and disconnect so disappointing People in the branch are awesome to work with , call center no go , also if you try to apply for any loan expect a long process with people who are hard to reach"

"I have been with Kemba Credit Union for over a year. And Kristina has always been very helpful. I talked with her today and didn't have appointment and she always is very friendly and helpful and took the time to make sure everything was correct with my concerns. I'm glad they are promoting the right people. Thank you. Sherry"

"I have been in contact with multiple people at Kemba on Merchants street where I have my auto loan through. I am always sent around in circles trying to figure out what I need to do and I am given attitude the entire time. I have recently decided to set up ACH payments to make it easier where I do not have to deal with anyone at that location only to first be told that they don’t know what form I was given but it wasn’t the right one, given a different form to fill out and send in which i did and never got confirmation. I had to call to even see if the ACH form was submitted which it was not A MONTH LATER. I then was told the ACH payments would begin next month since it was getting to the point in this month where my payment was almost late so I went in and paid myself. Only to check my bank account a day later to see that both the payment I made, and an ACH payment was taken out. My voided check copy I sent them was lost. My payment has been applied to the wrong account before. The absolute worst customer service on the phone. And now I have had two payments taken out this month alone when I, myself have never been late on a payment and always pay more than asked each and every single month. I guess tomorrow I will see, IF I get an actual response, if I will get refunded the second payment they took from me. I do not recommend applying for a loan through Kemba Credit Union."