Truist
1065 Burlington Pike, Florence, Kentucky 41042
About the Truist
Welcome to Truist, your trusted partner in banking and financial services, located at 1065 Burlington Pike, Florence, Kentucky 41042, United States. At Truist, we are committed to helping you achieve your financial goals with a wide array of services tailored to meet your unique needs.
Whether you're looking to see if you're pre-qualified for a Truist credit card or seeking the right loan, our team is here to guide you every step of the way. Truist Bank, a Member FDIC, offers comprehensive banking products and services, including loans and deposit accounts. For those interested in trust and investment management, we provide expert services through Truist Bank and Truist Delaware Trust Company.
Our financial expertise extends to securities, brokerage accounts, and insurance, which are available through Truist Investment Services, Inc., a SEC registered broker-dealer and member of FINRA and SIPC. We also offer investment advisory services through Truist Advisory Services, Inc. and GFO Advisory Services, LLC, both SEC registered investment advisers.
If you're in the market for a mortgage, Truist Bank's mortgage products and services are designed to help you navigate the residential real estate industry with ease and transparency. All our mortgage professionals are registered with the Nationwide Mortgage Licensing System & Registry (NMLS).
Please note that while we provide valuable information regarding tax implications, Truist and its representatives do not offer tax or legal advice. We recommend consulting your personal tax or legal professional for advice tailored to your situation.
Our specialized teams, including Truist Wealth, International Wealth, and various specialty groups, are equipped to address the unique needs of diverse client segments. For our clients with Limited English Proficiency, we offer translation and language access services to ensure clear communication.
Visit us at Truist in Florence, Kentucky, or contact us to discover how we can support your financial journey with excellence and integrity.
Photos of Truist
1065 Burlington Pike, Florence, Kentucky 41042, United States
Opening hours of Truist
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Truist
"If I could give zero I would. Went in to inform them my dad had passed and wanted to know if they could put his card on hold until the death certificates come in which will be a couple weeks. Not a sorry for your loss or I’m sorry I can’t tell you that. Put her nose up and was extremely rude. It was already hard enough to talk about my dad and for that to happen really shows what staff they hire."
"I would like to give Eli and manager Steve ten ⭐. I had a recent issue with my account and desperately needed it fixed. Steve was able to come up with a quick solution on a Friday afternoon - I was on my way in less than fifteen minutes. I've always had good experiences with employees from this location."
"This bank has horrible service. Never open inside and takes forever at the drive-thru. Got a service letter from Truist that doesn't mention BBT anywhere. How about notifying the customers when your company changes? The little sign on the front door stating 'the lobby is closed, go to the drive-thru' is useless until you walk up to it. This bank is nothing like the wonderful Bank of Kentucky was!"
"Customer service is just not what it was (or hardly there at all). 1) Called several weeks ago (twice) about an issue and still has not been resolved and no follow-up communication 2) Stopped in at 3:30pm (they close at 6pm) but no "bankers" were there to assist (the person there could only cash a check). 3) Simply trying to call the branch and phone just rings - no answer at all. Thinking it is time for a change."
"If zero stars was an option I would choose it. I got trapped in the drive thru line for 20 minutes. The vehicle in front of me was permitted to make at least 8 different transactions one right after the other. There was three lanes open with two tellers. All lanes were backed up five cars deep. I called the bank to see if they could get some extra help at the window, or if there was a limit to the number of transactions one car could make, but the man that answered the phone was very rude. Apparently they do not care about customer service. Their lobby has not been open for months due to the pandemic, however they seem to have two employees working in the entire building. If your lobby is not open why can’t you have more people working the drive-through. I have other things to do than sit in the drive-through line trapped with cars behind me and unable to get out."
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