Miami University and Community Federal Credit Union

"Don’t do anything to assist an any problems, always say there isn’t anything I can do. Worst customer service I have ever seen. Can’t wait to be able to switch banks"

"I'm a graduate of Miami University '12. This was one of my first credit cards and for years I'd been trying to get some sort of increase, but it continually fell on death ears. I had that trade line open since 2008 and now it's been closed. No warning no nothing. I'm not sure what current students should do but I'd definitely suggest going with a traditional banking institution that knows how to maintain accounts and keep your trade line open."

"Called the person responsible for handling vehicle titles for a duplicate vehicle title that was urgently needed. Even though the vehicle was paid off 16 years ago, Ohio DMV says that their records show that the lien holder is the credit union! Called them yesterday for a duplicate copy and also the lien release. She said she would call back in 30 minutes but didn't. Called her back after 4 hours and was told that she'd left for the day. I need this title urgently so called several times today. No one would answer so I left a message and no one has yet responded."

"While I wish they were large enough to have access to modern financial mobile apps such as Apple Pay, they have upgraded their online tools in the last year which is a huge improvement! Solid financial institution and always helpful when we have questions or needs. Been with them for over five years."

"Rude and incompetent. I wish I could support this small business but every interaction is exhausting. I called to ask a very simple question about the credit union's website. Employee told me to "google it," and continued to be incredibly condescending. Also, I get off of work at 5 and work Saturdays, but I got off a little early and stopped by to deposit a check. It was 4:52 and I apologized, saying I would be quick. Instead, the teller just put up the big CLOSED sign in the drive through window, and walked away. Absolutely terrible people working here."