Empire Today - Cincinnati, OH

"Rep was on time, was professional and we got the flooring we wanted at a great price. Great follow up on the install date. Floors look grear, real happy with the whole experience."

"I have had lots of updates made to my home with various contractors, and I can honestly say that my experience with Empire has been the worst ever. We are getting new carpet installed in our 3 bedrooms with white wall baseboards to be included. Our sales rep came out on a Monday, sold us our carpet, and said installation would be completed on the following Wednesday. After receiving the email from Empire Today, we watched the video they sent to ensure we were properly prepared on our end for the installation. Both my husband and I scheduled the day off work, and made plans for our small children to not be present during install. We never heard from our installers for installation as promised by Empire, and had to make numerous phone calls to our sales rep to get a window of arrival. Once the finally arrive, we are told our baseboards will not be installed that day since the crew for that is not available, but they can come out Thursday morning to install them. We were very understanding at that time, so we again took the day off work Thursday to prepare for the additional installation. As the day went by on Thursday, there was no call for when our installers would arrive. I again contact our sales rep to then find out installers could again not make it that day, but would arrive first thing Friday morning between the hours of 8-9AM. By 10AM, no word from installers. I again contact my sales rep, and she had the install team call me. When they call me, I find out that our baseboard installation will not occur until after 6PM on Friday since they had only just then received the work order. On top of all of this, while the carpet install team was moving the furniture, they damaged and broke the dresser that goes into our nursery for the baby we are expecting in a month. I contact my sales rep and customer service team about the damage and send pictures of the damage to Empire Today customer service. That evening, I receive a phone call from one the installers requesting to come view the damage. My husband and I both thought that this was a strange request since we had already been in contact with our sales rep and customer service. I again called my sales rep explaining we are not comfortable with this. She assured me they would not show up. Sure enough, the next morning, the carpet installer is banging on my door at 8AM arguing that they did not do the damage to the dresser and it was broken upon their arrival. I explained I had pictures of the dresser before showing it was not broken at all. He continues to argue with us in our home with our small children present. My husband and I ask him to leave. About 10 minutes after leaving my home, the carpet installer is calling my phone twice still arguing he did not do the damage. I have never regretted doing business with a company as much as I have with Empire Today. This project has been a nightmare from the start and is certainly not the way a reputable company should perform business. When/if the project is completed, I will be making the BBB aware of the severe level of unprofessionalism that Empire Today Cincinnati offered. I would never recommend them to anyone."

"Working with Empire Today has been one of the worst experiences we have ever had. It was quick to get the contract signed, pick out carpet, finance, etc. But go figure after that everything else has been a huge disappointment. We paid for carpet and baseboard install for 3 relatively small bedrooms. Carpet guys were scheduled to come out between 8am-6pm on Wednesday. They got here around 3pm after having to call our sales agent multiple times to get an ETA. Making customers wait around all day must be what this company is all about. Then our agent let us know that the people doing baseboards couldn’t come out until Thursday. We said ok, with the promise they would be out early Thursday morning. No call no show. We had to again call our agent to find out that they weren’t coming out and were promised that they would come out between 8-9am on Friday. Another no call no show. Then we were told that there was no work ticket put in and they can’t come out to finish the job until after 4pm Friday. To make the matters worse the carpet install guys broke one of our dressers. Then tried to come out and fix it even though the wood is so damaged it is unfixable. Then decided to call my wife arguing with her that it was already broke when they got here when we have pictures proving otherwise. This is the most unprofessional company I have ever dealt with. We were promised this would be a quick job and done correctly. This company is a joke. Once you sign the contract they do not fulfill their promises. If we do not get the job finished today like promised I’ll be sure to leave another review."

"The salesman Kraig was very courteous & knowledgeable and guided us through the laminate selection. Helped us get the best price possible. I had to prepare the house by clearing everything off the floors & closets in 5 days. No easy task at 69 years of age. Was told the crew would call me Tuesday the day before install but no call. Wife took Wednesday off from work as crew would be here between 8 am & 6 pm. They showed up at 12:15 and went to lunch at 1:30 to 2:30. They were still working at 6:30 pm and asked if they could work until 2 am? Are you serious? In a townhouse with 3 other neighbors and you want to cut laminate at 2 am? I said no way, 6 pm cutoff on noise. Next day they show up at 10:30 am. I told them they could not cut laminate inside the house. They set up their saw on the patio but stapled a tarp to the deck. Sometime during the day, one worker started cutting inside the house and sawdust was everywhere. On cloth couches, beds, inside cabinets and drawers, on clothes in the closets! When I called them on it, I found out that none of them spoke English and the contact I was going through was outside in the van. The quarter round was never installed & still waiting 2 weeks later as to when it will be installed. Took me a week to make the place livable. When you reach my age, everything in my home was hard earned or has unreplaceable memories. This crew did not respect my belongings. We asked for sample pieces be left in case of damages and to use to match cabinets but they took everything. Left a mess in the hallway & stairs that we had to clean up. Never recommending Empire to anyone! SO 02189061"

"Empire Today is the best. 2 guys did the work of 8. The did the whole house under 8 hours. I was amazed. And the price was right. Don’t bother looking any further with Empire Today at your door. Satisfied."