Bridge Credit Union - Eaton

"Their hours are horrible and they charge if you use their ATM more than 6 times a month. Also often times the ATM is broken or without money"

"I loved freedom First Credit Union never had a problem with them until they merged with bridge credit Union. My first problem I had with bridge was they cancelled my auto payments I didn’t even know they cancelled them out until I got a letter in the mail that I was delinquent on my payments they said they fixed it, a month later got another one saying the same thing My second problem was they kept messing up on my name on my new debit card that happened 3 times My third problem was they put my check in my dads account instead of my account this happened twice to me My fourth problem is I travel for a lot and every time I went to buy something it came up decline called the fraud department never had a problem with freedom first with this My fifth problem make sure you Count your money before you leave the bank because they f—ked my Dad out of a 100 dollars I wish wright patt credit union was closer!!"

"I’m one of the 9% who voted against Freedom 1st “merging” with Bridge CU. I saw how bad and incompetent Bridge CU is and continues to be and what they did to the customers of Montgomery County Credit Union including myself. They haven’t improved and have shown themselves and their staff to be untrustworthy. Run away from them if you can. Freedom 1st CU management did not do their due diligence before merging with Bridge CU"

"I've had an account with Freedom 1st since 7th grade (2001-2002) and I have NEVER had one single issue... Until Bridge just took over. I don't know WHAT is going on... But, the phone experience this morning was enough for me to write this review.. After explaining something very serious to a person in a very simple manner (all I need to know is when my loan was closed and when my overdraft fees are due back) she's repeating the word "what" and "hello" over and over again.. Then her phone worked and then she apologized her computer froze and then she apologized she was on the wrong account to begin with so I asked if this was the Eaton Office thinking maybe I can talk to someone else and sure enough that's what happened... The calls get connected to any of 9 branches when you try to call Eatons local branch."

"I loved Freedom 1st but I’m hating Bridge Credit Union. They won’t verify my sons deposit with his work so he didn’t get his check, the fraud detection is garbage or they don’t have it anymore, I hate it goes to call center and not one on one with the Eaton bank staff. The call center is absolutely no help at all. The app and website is just garbage!!! Already know a bunch who left and more planning to leave and my family and I may be next. Absolutely hate it!!!!! Nothing a credit union should be. Whoever wanted this merger shame on you!!!! Can we just go back to how it was"