Citizens 8715 Mentor Avenue, Mentor, OH 44060

"Citizens has changed the debit cards, yet again. That means I need to modify all of the autopay and subscription accounts that I have set up. The last several times Citizens did this, it led to an interruption of my internet service and at least one or two autopays. Citizens is not businesslike. Apparently they hate their customers. Previous review: Been going here for many years. Nice people. However, they recently changed their ATM software, horrible! Takes 5 minutes to go through all the screens for a simple withdrawal, and gives big bills which are hard to spend. Tried to change preferences, but screens got messed up, gave up. How about a simple plain dumb ATM?"

"They are unable to handle money properly. The literal one job they are supposed to excel at. Teller messed up. Depositing money back into the same account, instead of checking and results in overdraft. Following this, overdraft fees, and they borrowed on a line of credit and charged interest. Their customer service, especially Ashley the branch manager there, is terrible. Despite all of this, closing out the account. If you want a good bank, don’t bank here. Had to call up the chain to corporate to get everything fixed."

"I used to have great service with this bank when I opened my account. Just seems like they can care less about their customers anymore. They are really not helpful with anything if you are a business. Just really disappointed."

"I’m in the process of buying a new car and I had to get a cashiers check? I didn’t even know what that was, and it was for a lot of money so I was a little nervous from the get go. On top of that, I lost my debit card, I had checks that needed to be deposited, money transferred from one account to another… I was prepared to be there for awhile. Payton helped me out and made the experience not only super smooth, but super fast too! I was in and out in less than 15 minutes, and I didn’t even have to wait for the new card to come in the mail.. Everyone was very friendly and the free candy iced the cake!!!"

"I wasn't sure who to contact, for I am hearing impaired. I got injured by your outdoor teller machine, it closed down on my hand, and could had hurt my hand bad.. My parents in car were terrified seeing my hand getting stuck in the tube thing with the door slamming on my hand.. I tried ringing and the new girls were upset that I bothered them.. I think u know me by my last name If you want me to come and I could give my phone num and email address there, not on this media thing. I wasn't quick enough to reach it and was driving a different car.. I appreciate you guys as a customer and I trust you that we can get it solve. Have a good week. My hand hurts but not broken"