Hertz Car Rental - Ironton - Tackett's Body Shop HLE 410 South 2nd Street, Ironton, OH 45638

"If I could vote no stars i absolutely would!!!!! You guys scam people & are liars they have there website set up to where you can pay now & reserve the car & they will even go ahead & take the money out when you go to get the car on the day you think you have one reserved & paid for they tell you , you can’t rent the car because you don’t have a credit score of 690 only wanted to rent the car not purchase it and then when you ask for your refund for the vehicle you thought you had reserved they act clueless and tell you there’s nothing they can do you have to contact hertz consumer service and then they do not give you a full refund they charge you for what they call cancellation fees when they are the ones that cancelled it because you don’t have a perfect credit score"

"Michael was great! He called to check when I was running late for my rental. He helped to extend it without any issues when the snow was bad. The car was fantastic to drive. Prices were the best in tri-state. I will definitely be back. Thanks Michael!"

"I booked and paid for a car for a 1 way trip to the airport. In a rural area so I had to drive 2 hours to get to this location as they were one of the only locations that offered 1 way rentals. After booking the rental, I called Hertz do be sure everything was all set to go with the one way rental because no one was picking up at the physical shop. after being on the phone for hours trying to get someone they ASSURRED, PROMISED, TOLD ME TO STOP WORRYING, that my reservation was set and I would have no problem picking up my car in 3 days for the 1 way trip. The morning of the pick up, we were up very early to get the car and make our flight. On the way to the rental location I received a call from Tacketts stating that we could not pick up the car because they didn't have any cars AND they didn't offer one way rentals....not sure which was the real answer/reason. I explained that I confirmed all this with hertz but she said it didn't matter and they don't control the computer so it's not her fault and nothing she could do. ending up having to reschedule my flight because of all this. Called Hertz as well and they didn't care either."

"The guy at the office is good but hertz by for is the worst company to get a car from! Deceived me right out of the gate! Went to enterprise and they took care of me even matched hertz rates! Definitely stay away!"

"Horrible customer service. No customer service at all. My wife had a reservation for noon, they said they were waiting on a car to be returned later that afternoon when she called for their "pickup service", she she walked ten miles to get there. They never even hinted at the possibility that they wouldn't honor her reservation. Then, shortly before closing, they told her that cars were often returned after closing time. Again, they didn't suggest the possibility that they weren't going to honor her reservation, and when she asked if they had cancelled it, they said no, "the reservation doesn't just go away", so she waits longer, the guy starts closing up, and tells her she can go to Enterprise. She asks him how far she's going to have to walk, and he says it's about 10 miles away. He doesn't offer her a ride, doesn't even apologize for not honoring her reservation. It doesn't appear that being a gold member warrants gold service here, or any service at all. By the time they tell her to go to Enterprise, it's closed, and she's stuck without a ride. I had to click on one star to post. This place certainly hasn't earned it. I don't even want to think about what they'd do to your car if you brought it in for repairs. It doesn't end at mere indifference though -- after 3 hours of waiting and 2 hours of walking because they couldn't be bothered to provide their advertised pickup service, the Hertz customer representative tells her that when we made the reservation they didn't have any cars, so there wasn't really a reservation. I checked their site when I first heard there weren't any cars there to see if there was perhaps a different class available, and indeed, there were none, nor could I select any or make a reservation. So it appears (see below) that she had a reservation for the last car they had, and he gave it to someone else without a reservation. I've come across terrible reviews for Hertz Gold Service before, but didn't really give them consideration as I've used them frequently for quite a while without any real problems other than an occasional late car, accompanied by very polite, professional, representatives. It's not really worth taking the risk renting with them if they let places like this continue to operate under their name. I do hope that anyone considering renting from this place heeds his advice, and goes to the Enterprise down the road, and I don't like Enterprise. Pickup Time - Fri, Sep 30, 2016 12:00 PM (B) Nissan Versa or similar Confirmation Number H07538637B1 Pickup and Return Location: Ironton - Tackett's Body Shop HLE"