T-Mobile Authorized Retailer

"Walked in asked about a plan was turned away and told to contact customer service for a plan. Was not offered help, feels like I was lied to. Not very great customer service..."

"Rude employee practically dismissed me immediately when asking about the essential 4 plan. I also feel like I was lied to about the plan."

"Criminal Activity! I currently have a pending fraud investigation through T-Mobile corporate into this store and the Collins LLC. franchise. Please read this short summary of my experience, and if you have had anything similar happen, please get in touch so I can connect you with my lawyer. This store should be shut down and reparations made! I was lied to about T-Mobile's coverage in this area when I went into this store to port numbers in from Verizon. That was the only reason they got my business. My phone wouldn't even get service in the town where I work, even though store manager Dalton claimed T-Mobile had its own tower there. I traded in a phone and never got it back nor a payment for it, even though I returned the new device. The refund was processed by a disgruntled younger employee who had Dalton's manager codes. He told me Dalton left for a dentist appointment early in the afternoon and never returned and was "probably at the bar." I cancelled my service within the first week and ported all of my numbers back to Verizon. However, without my knowledge or permission, a new line had been added to my account, and apparently with all of the bells and whistles. 2 months after ending my service, I got a call from a collections agency saying I owed over $500 for 2 months' charges on a phone number I had never heard of. Then the account was closed due to inactivity and a bill was generated. I didn't get a bill from T-Mobile until after I had heard from collections. So, not only have they tried to steal money from me, they have attacked my credit and reputation. Stay away from these crooks and let me know if you want to join me in the counterattack. My email is this username at gmail."

"Bad experience with customer service at this T-Mobile store. They need to get it together and if they are going to be using loopholes then they need to know what to tell customers when they decide to cancel services etc."

"This location has earned a 5 star review from me due to the determination, persistence and customer service I experienced this evening by Stephanie. My wife and I visited the Maysville location a half an hour before they closed to discuss purchasing a contract with T Mobile. Stephanie went above and beyond to ensure that before we purchased a plan that T mobile offered adequate service in our area, that we had selected the most cost effective plan for the service we needed, and went over options and even guided us in selecting the most advantageous phones to purchase that made sense for our budget. She never once pressured us to make a decision and stayed well past normal business hours to earn our business. Her co-worker Jacqueline was also helpful during our visit. We hope that our new T Mobile phones and service plans will meet our expectations; However we are sure if we experience any difficulties or dissatisfaction, Stephanie will try her best to find a resolution. Thanks Stephanie!"