Mike Albert Rental

"Ive given like 6 reviews in 11 years good and bad but this was BY FAR the worst customer service that I had EVER HAD and wanted the public to know NOT TO RENT FROM MIKE ALBERT RENTAL AT ALL COST!!! Absolutely the WORST customer service in the Tri-State Area in my opinion...i have been renting from them FOR 7+ MONTHS and one of the minions at their Evandale location sold the car I was driving...no problem i had to come and do my monthly paperwork anyways...I was literally driving to pay on my own dime to have to car completely cleaned from head to toe by AAA Carwash (cost of $50) when I got a text from this minion that I would owe $615 for the week i owed and for the next week..i did the math and im paying roughly $230 a week...So $615-230=$385...WHATTT? Needless to say the numbers didnt add up for me bc they were giving me the exact/close to same car...a toyota camry...i started texing but just called i figured no biggie we will figure it out...NOPE...the minion told me that their retail weekly had almost doubled.. DOUBLED!!! I get its the summer and rates go up...but DOUBLE? AND i was given ZERO NOTICE THAT WOULD HAPPEN...so I was upset and hung up on her telling her id bring it in tomorrow...now Ive been telling 2-3 people there everyday that i can pay for what i owe and they have all said just pay when you sign your new agreement...ok thanks...NOT 5 SECONDS WENT BY AND I GET A TEXT NOTIFICATION THAT SHE TRIED TO BILL ME FOR $226!!! That is why i lock my cards up when not using...What if I only had $200 in my account and she overdrew me and I needed gas? Stuff like that is why you should ALWAYS LOCK YOUR CARDS WHEN NOT USING!! Needless to say i was absolutely flabbergasted that the minion would do that... What should have happened (and im not in the rental business but if the minion had common sense or any business acumen this is how it should have been handled): 1. The minion should have call me 2 weeks in advance or even 1 week (i know she sold the car but u should give the good customer who has rented from you time to get the car cleaned and ready to turn in) and explained the summer rates to me (the customer and layperson when it comes to the rental business) and as well offered me lower rates on smaller cars...simple...THIS DID NOT HAPPEN AND I ASKED THEM TO GIVE ME RATES FOR A WEEK! 2. Should have recognized that i (the guy who has given them $7000+ in rental fees over the last 7 months)was upset and figured something out short-term to make me happy. 3. CERTAINLY NOT TRY TO BILL MY CARD 3.2 SECONDS AFTER I HUNG UP ON HER!! She said that it "is nothing personal" yet tried to bill my card without telling me sshe was doing it...right after we had a bad call...and after they had been telling me for a week just to pay when i come in. I WOULD NEVER RENT FROM MIKE ALBRECHT RENTAL IF I WERE YOU!!! I thought they were a local company who would give me better service at a more professional level than an AVIS or the national chain rental places...boy...i was 110% wrong...if i could have given a ZERO star i would have! Now another higher up minion is going to respond like the "care about my concerns" but they really dont...if they did the minion who i had the interaction with would BE FIRED or at a minimum suspended for a week for at least trying to bill my card 3.4 seconds after our phone call...But for that Id have let this go..."

"My first experience renting from here and it was great Dylan was very good at making sure that I had everything and I did the manager choice and the car I received was excellent I will be back and I already shared your information"

"Really wish I could give no stars I feel racially profiled against and was given in accurate information. I feel like I was extremely over charged and the manager there acted as if he didn't want to honor any of the discounts in the beginning and even gave me pushback on my AARP discount at first. I was lied to and told I got a discount on a weekly rate when it was already taken off prior to that. Then calling the other location who quoted a totally different weekly rate the manger there was clearly in cahoots. Not to mention the first car smelled like farm animals and they claimed they didn't smell it I'm asthmatic and had to drive with the windows down for two days. Oh and I couldn't even wear perfume because they had the audacity to say you would be charged if you sprayed smell good in the car so to avoid that I didn't even put perfume on because I just didn't want to give them any reason to say anything or charge me. The "manager" are so unprofessional and rude and seems like they want to abuse their authority this was the worst experience I've ever had with any rental company and I really can't even believe they really treated me the way they did. Absolutely racially motivated in my opinion. I absolutely plan on taking legal action after this mess. So highly disappointed"

"I typically don't write reviews, but I had a very disappointing experience with this car rental company. Their customer service was extremely poor and they did not provide accurate information for customers with foreign licenses. Moreover, I felt completely disregarded and discriminated against. I would strongly advise going to Enterprise or another rental company instead, where you will likely receive much better treatment and service."

"Totally worth it! I purchased the cheapest option since I only was traveling to work and home. The rental car was available at the time I requested it and in good condition. I needed to extend the need of my vehicle twice due to my personal vehicle still being serviced and was able to, without any problems or hassles. I was able to keep the current vehicle that I left with as well, during this extension which helped too. I also received my deposit right away like I was told I would. It didn't take the full 3 - 5 days.I was able to return my vehicle early and be prorated and refunded for the days that I paid for. I will say the text messaging does not receive a response after hours or when the business is closed , for example on Sunday. But they're good about replying within the first hour of business hours re-operating. # Mitchell Avenue"