Tidal Wave Auto Spa | Car Wash

"Do not sign up for “1 month of car washes for the price of one” unless you want these people to subscribe you unwillingly to $24/month(!!!) for CAR WASHES that you can only cancel via some whack web form or by GOING BACK. Unreal in 2024 and for a brand new car wash location. Bonus points for the sticker I did not ask for that will not come off because it is NOT meant for windshields. I will be getting a refund for the subscription I did not sign up for. Honestly, should be paying me for the residue left on my windshield alone."

"Absolutely avoid this car wash. I liked the one in Alexandria but went to this one since it’s close by and notice all these scratches on my brand new truck. Only have had this truck for a week and know they weren’t there before. Don’t know if the cloth their machines use are made of metal or not. Never noticed any scratches in the past at Mikes Car wash from my previous vehicles. And tidal wave won’t do anything about this."

"They sprayed silicone lubricant on my tires after being asked not to. When asked what they're going to do about it, they told me to rub some dirt on it. Very incompetent staff, I would never reccomend to anyone. You dont lubricate tires unless you want to crash. Stuff is all over my rims also which makes me wonder how much got into my brakes. Looks like trash and highly concerned about my traction and braking. At least Mike's car wash would make things right. Ms Classic would also. Bypass these clowns and go one block further."

"6/13/2024. As the conveyor pulled my car towards the end of the X4 $30 car wash, I heard a very loud overhead noise. It sounded as if my car roof was being pulled off. Once wash exit light went from yellow to green. I exited my car to find a 4.5 ft roof trim have been ripped from my car by the cloth towel roller. The towel roller piece was still lodged in the trim. The wash employee told me that this is "not uncommon" and it "happens a lot". I did have to call the police department out to make a report and I asked to see the wash video. I was denied access to the video of my car in the car wash and have requested that the video stays intact for legal purposes. I am requesting that Tidal Wave repair/replace the roof trim that was torn off by their faulty towel roller equipment. The wash employee offered to tape the trim back to my car which was not acceptable. I will update review as needed. Here are the pictures of the piece of towel roller and the damage to my car. I do not recommend using this carwash!"