CarMax 12105 Omniplex Court, Cincinnati, OH 45240

"George made the buying process simple for my daughters bolt. And Nichole got us through the paperwork with ease. Had a post sale issue, asked for a manager call back. No response."

"Very easy experience. I got an offer online, I brought the car into the local Carmax, they verified my ID, mileage, and documents, looked over the car, and cut me a check for the amount of the offer. They were also the highest offer, but the original offer that I got from them was more. I wasn't able to bring in the car within the original 5 day time frame and then when I refreshed the offer less than a week later, the offer was lowered by $1000 -- so I'm deducting 1 star for that stunt."

"This was a smooth transition after purchasing online. I got help w/ my radio that I didn't think worked but it did. While coming back for assistance their tech noticed a leak in my tire and made sure it was fixed right away. What could've been a bad experience turned wonderful. I would definitely purchase and get maintenance done again with Carmax."

"The way car buying should be… the price in the tag is the price. No hassles or pressure. Dan greeted me and my gf politely and enthusiastically with useful info on how to browse their lot. We test drove and loved the car and needed up purchasing on the spot. Dan walked us through each step guiding us to make choices best for her (it’s my gf car) situation. Very straight forward and streamlined which made it by far the test car shopping experience ever!! I noticed that there were similar cars seeking for cheaper prices, but I was happy to pay the extra for the convenience and hassle free experience. Not once did we feel like he was trying to sell us on anything we didn’t want or need. I would def buy from them (Dan) again and recommend anyone who wants a no hassle positive buying experience to give them (Dan) a chance to earn your business. ***attn management: give this dude a raise and make him a trainer for future (or current) employees."

"This was my second time purchasing with Carmax. Great customer service! The manager was able to help make my car trade and purchase smooth. All staff were friendly and helpful! And George was the team member who helped me through everything. He was awesome! Whatever you are paying him, Carmax, I know it’s not enough! He was efficient, knowledgeable, and tried to keep things moving as quickly as possible through the trade and purchase process. He even posed for a pic of my old car I traded in. Thanks, George and Carmax for another wonderful experience!"