U-Haul Neighborhood Dealer

"Last minute rental, few spots weren’t able to accommodate me but Eder did. Convenient night box drop off"

"Doesn’t rent to African Americans. Had 5 trucks on his lot, but looked us straight in the face and said he had nothing."

"Great easy process!!! This company is a good one! I was in and out quickly and able to get everything done with no hassle!! Definitely recommended!!! Thank you!!!"

"Expect unauthorized charges that U-Haul will ignore when you refute them. I was charged for a toll violation, when there's no tolls on the roads I was on because I only used it locally. The vehicle was parked all day the day of violation. Never using U-Haul again."

"This time tried the new mobile check in, with my 21 year old daughter listed as a driver.  When she arrived to pick up the app wouldn't work an older man who lives at the location was at a loss on how to fix it. So he decided to cancel our reservation and redo it in her name. Fast forward the following evening when I called into the customer service line in order to extend our reservation- learning it was canceled & the new reservation was only for 12 hours! After time with U-Haul working out the errors the apologetic agent fixed & extended our reservation for a nominal fee of something around $48.  My husband and I showed up at the location shortly there after to pick up our car. Just after my husband left the lot I was bombarded by a very angry man who stated I was not leaving the lot with the truck and then began to threaten the police,reporting the truck stolen and holding my 21 year old child responsible. Even shouting that he was going to put her on the "do not rent list" for good. He was overbearing, threatening and unprofessional. I explained that the truck was still loaded with our belongings and several times that I had paid for an extension, but he did not even acknowledge my words. He stated he had to pay another customer $50 for the truck not being there. He demanded for me to answer who was going to pay him back? I observed him fumble with his tablet, he was so angry that I began to become frightened.I couldn't imagine how my daughter would have managed the circumstance had she been the one to arrive that evening. I called Uhaul, confirming the fact that I had until the following morning to return the truck. He went as far as to make suggestive comments, I told him he had gone too far. I was LIVID AND ASTONISHED as he advised me if the truck was not returned that evening he would in fact be reporting it stolen. Because I was not willing to risk my child being in any sort of legal trouble or gaining negative points against her financial reputation I felt I had no choice but to hire help to insure the truck would be empty & returned that evening. There were very little options with such short notice so we found ourselves paying another $150 to U-Haul which provided 2 men for 2 hours.  With that help the truck was returned that same evening before midnight and well before it was due the following morning. When I scheduled the truck on 8/18 a "hold" was placed on my card for the amount of the rental (much like pre-authorization at the gas pump).  Typically once the rental has completed then the associated pre-authorization is adjusted to the real cost. The morning after the truck was returned I had both the pre-authorization still pending AND separately the total charge clear through my account. At first I was told via my bank and U-Haul that the pre-authorization would be removed in 3-5 business days. Yet here we are September 2nd and the pre-authorization is still holding $140 in my checking account untouchable. To add insult to injury;it has become clear that because this man took it upon himself to make a new reservation (essentially the cost of the rental billed against a corresponding new invoice), the location has been paid."