U-Haul Moving & Storage at Glencrossing Way 5131 Glencrossing Way, Cincinnati, OH 45238

"I was told in my initial call that the truck would be equipped with straps. At the time, I didn't know there was a call center and the actual store so I don't know who I Spoke with with. When I called to discuss this with the store I was first talking to a gentleman, then some woman kept interrupting and saying that their store does not include straps never have, but you can buy them at their location. I had to end up hiring someone to move my china cabinets, because I had nothing just drop them down with. The woman at the store answering the phone was not friendly and not worried about my satisfaction at all"

"Extremely happy with this Uhaul and trailer. Drove out of state, about 700 miles, never had any issues. Got a Uhaul in Florence previously, drove a similar distance, tire blew out on the trailer, no air conditioning, no floor mat, so your feet were cooking due to the floor being hot. No AC on top of it made for a miserable ride. The Uhaul we got from this place had AC, clean, had a floor mat and all. Truck and trailer never gave us any issues. It was made clear at the establishment, that they want customers whom they know are driving out of state, to have the best of the best. Which is much appreciated. When you get a truck that would be fine for an hour or two, and you have to drive it eight hours, it makes your life a lot harder. Nice this establishment takes that into consideration, bc some don’t. Customer service from Randy was 10/10, best Uhaul worker we’ve ever dealt with. Answered all of our questions, willing to help you with whatever you need, goes above and beyond. Very easy and pleasant to deal with."

"I needed a storage unit and I needed it pretty quickly. Amber took great care of me! She showed me three different sized units, and when I chose the one I wanted, she walked me through everything and I was out in less than 15 minutes. Great customer service and a nice clean facility with plenty of security."

"The truck itself was clean, ran well, and was perfect for my needs. The shop had all my boxes and moving supplies for making my move great. What killed this review are the 160+ dollars charged to me after I dropped it off with no explanation. I'm guessing mileage? That extra charge more than doubled the actual amount quoted and charged initially."

"The staff were very professional and friendly. The Equipment was as described. The interior of the truck was very clean. I didn’t have to wait too long less than 20 minutes for the whole transaction!!! Keep up the good work guys !! thank you"