Mike's Carwash

"I would like to start with how underrated the wonderful staff that works here his. It was a slow day and I had a nice chat with one of the workers and realized so many of these 1 star reviews are people that don’t understand how this carwash works..For starters they are not an auto detailing service they are a CAR WASH Meaning they don’t spray down every inch on your car unless you make a request to the nice sales people with the tablets so they can tell the loader.Secondly some individuals don’t follow the instructions of the trained loader and try to load themselves or drive through the wash when the loader clearly gives them the instructions to put their vehicle into neutral with no break. If you don’t follow these instructions you will more than likely leave the wash with tons on soap still on your vehicle (which is a lot of the poor reviews) it’s sad because if you people actually listened to them you’d actually get a great quality car wash. As for the vacuum complaints they are separate from the wash yet completely optional at other car washes they just add the $2 fee the the wash and then call the vacuums free. (I personally like having the option and not being charged for them when I don’t have the time to use them) Also people always vacuum stuff up they’re not supposed to..which leads to the vacuums getting clogged..that’s actually how I ended up talking to this hard worker because I walked into the very clearly labeled customer entrance and asked for help. They informed me that they do their best to check the lot every hour or so but they just don’t have enough staff to keep up with it all the time..it’s sick to see all these horrible reviews about there being no help when the staff is always kind and friendly. All of these people who talk about damage that the company didn’t cover fails to mention important things about the parts like for example an after market bumper that was modded to the vehicle or paint chips when they had their car freshly painted not even a few hours earlier. So many things that aren’t the poor workers fault yet they take it out on them.. Lastly and most importantly I’d like to mention that they have a same day rewash policy so if you park in the very large parking lot and notice anything left on your car they will gladly send you through a second time for FREE. I feel like so many people mistreat and underestimate these hard workers. Please realize they are only human and are trying their best..stop treating them like garbage and ignoring the policy’s that are clearly stated on signs in the loop and advice given by the trained staff. Thank you Mikes carwash you have made a lifetime customer and I wanted to give you an honest review so that people can actually know how good your business is. Steve."

"I purchased a Mike's unlimited plan because I liked the idea of bar coding, scan, and auto entrance. Not one time has the bar coding worked. So I have to sit there and wait for someone to scan me in. I would not have purchased the plan if I knew it doesn't work. And why doesn't it work. Seems like no one has made it priority to honor the programs they sell. I emailed corporate. They asked for my location, bar code number, and type of vehicle. I provided all of that and got NO response. Not at all good service."

"Got the Ultimate wash today. Good and So-so. I was VERY pleased with the boy at the entrance to the carwash because I have a magnet on the lift gate that I always remove but forgot this time. He brought it to me when he saw it fly off. The so-so part is my car didn't get as clean as usual. Had some bug guts on the front that I wasn't expecting to be gone till I hand wash it in a few days but the back looks like it did when I went in. Just a bit disappointed."

"Paid $29 for a car wash and was not impressed. Did not get everything off of my car and it wasn’t even that dirty to begin with. However the customer service is good here very friendly and knowledgeable staff, although when I was pulling onto the automatic wash I wasn’t pulling on exactly correctly and the person Was a little impatient and short tempered with me - I would probably go there again cheaper fast rinse off of my car"