Avis Car Rental

"I recently rented a car from Avis, and unfortunately, the vehicle turned out to be undrivable. I went to this location seeking assistance, but the store representative informed me that they couldn't swap the car. Instead, I was told to drive to the airport, which is around 40 minutes away, to get the car exchanged. Additionally, I was informed that this location has no connection with Avis as it is only a franchise. This situation caused me significant inconvenience and frustration. I would appreciate it if Avis could address this issue and improve the coordination and customer service at its franchise locations."

"Made a reservation for a car and they cancelled it 15 minutes before I was supposed to pick it up because THEY overbooked it. Be better. Almost ruined my entire trip."

"Jimmy and Kwame make every rental a pleasure! Very responsive and helpful - big relief to have someone to count on with the many rentals I have for business. i often have to rent an American made car and they have always made sure that I get what I need. my cars are clean and fluid levels are topped off so i can travel with ease"

"We rented a minivan for 2 days. They withdrew $769 from my account the first day. I called them to ask why. They said I returned the van already without gas in a city we didn't even go near and I STILL HAD THE VAN WITH ME! They said sorry someone screwed up and checked in the wrong minivan at the wrong location. I said ok just give me back my money you took. They said the money will be back in my account in a day or two...that was almost a week ago! We have called their corporate office and they returned with an email saying we was charged with a "pick up hold" of $377 and a "drop off hold" of $392...we have rented several cars before and never heard of a "drop off hold". Our rental was returned on time, clean and full tank....we got a receipt that says our final rental cost was $120 but we still haven't received the rest of our money.....$649 We will never use them again and do not recommend them to anyone"

"This location has always disappointed me. Dirty cars. One time I got a van with cigarette smell and they didn't have another van. Last time I booked a luxury car, expecting a comfortable sedan. They gave me a very basic medium size SUV. I go there since it's the closest. Next time I'm going to try Enterprise."