Advantage Self Storage

"Ezra was extremely pleasant and efficient! Also very patient with us when we had to add a second unit! The facility is easily accessible and very neat. We recommend them highly!"

"All future renters need to be aware of the false advertising this company promotes! They are running a "special" stating that you get three months at 50% off, but if you don't start your contract on the first of the month, you will lose out on the promotion. For example, I rented on the 21st of the month and I received 50% off of the remaining 9 days of the month. Now, I only get the next two months at 50% off. I also had a hard time setting up my account and there was no help available, so my payment was late and there was nothing that could be done to rectify the situation according to the person who answered the phone. When I first scheduled an appointment to view the rental, I was contacted the day of my appointment and asked when I was coming in. I told them I was coming in at my scheduled time and they stated they were closing early at 4pm. I explained that I needed the rental because I was moving the next day. I explained that I would try to leave work early and get back to them. I was contacted once again, wondering when I was coming in. At that point I left work two hours early to accommodate their needs. I tried to be understanding of their situation, but after everything else that has occurred, I would have to say that poor customer service is the norm for this location."

"I like the location and we keep our camper here. However, you can NOT call the office or directly reach anyone. A call goes to a call center who takes your info and passes to the location. The location calls when it’s convenient for them. I have been trying to update payment for a week and can’t get anyone on the phone when I am available. Utterly crazy. I’d like to update my payment, but they call back once. Leave a message to call them. But then you’re back on a hamster wheel of the call center who leaves a message at the location who may call back the next day. If you miss this call, you have to jump back on the hamster wheel again. I was able to pick up one time, but literally in the middle of a task at an oil change, giving my keys over, and asked them to call back in 15 min because then I’d be free because I can’t call them. Think they called back? No. I’m waiting and it’s the perfect time to update payment, but I can’t call them. I waited an hour and half and NO ONE CALLED. I’m giving 2 stars because you absolutely CAN NOT TALK TO ANYONE AT THE BRANCH WITH A CALL. Hope you’re a stay at home parent with the time to sit and wait by the phone all day for the moment they call. I’m not and can’t. Going on 5 days of them not being able to get payment because I can’t actually call them directly, and they call leave a message to call them back...which goes to the call center and she very slowly spells your name and gets info , but yet doesn't transfer a call. LEARN TO TRANSFER CALLS. This is a nightmare of a hamster wheel, which is an awful ride for such an easy fix of phone systems. *Maybe an owner will read this because the bored sounding phone operator I’m positive will not pass my concerns up the chain and I’m sure she doesn’t manage these reviews.* UPDATE 10/6/23: The owner replied below WITHOUT addressing the actual issue and continued to state someone would reach out. THEY DO CALL BUT WON'T CALL WHEN I ASKED. Having spoken with a staff, while driving and my purse was in the trunk and on the highway, so I can't pull over or update payment....I literally had to share my schedule for the next two days to find a time convenient for them to call me. She said, "woah" in regards to my schedule. I explaoned I keep calling when it works for me, but then have to WAIT for someone to call back. WHY NOT TRANSFER A CALL???? Also, I carried my credit card on me for two days waiting for a call. WAITING is the key word. This is ridiculous. Also, I will NOT pay late fees due to the fact I can not call when it's convenient for me. I own a business and would NEVER do this to my customers. Get a better phone system, I use Cisco, call me and I can send you the referral info. Better yet, call my business and someone will get back in a timely manner, especially to take payments."

"We've been at Advantage Storage for a few years now and love it. It's well maintained, secure, and every time we add or delete a unit or parking spot Sara never acts like it's a problem. She's been a big help to us. We've rented from many businesses in the area and none have made us feel as welcome and valued as Advantage Storage. We really appreciate it!"

"I called advantage self storage about 15 minutes before closing. Wasn't sure if they were going to be able to help me and thought I would have to wait until monday. But Sara took the time to wait for me even though it was almost closing time. She was very informative, her customers service was beyond amazing! If I could give her more than just a 5 star review I definitely would. One of the best managers I have dealt with and definitely does a great job representing this storage company. Prices are very reasonable as well. Great job!"