T-Mobile 1303 Wagner Avenue, Greenville, OH 45331

"Absolute fantastic experience! I went into the store with a pretty complex and complicated situation and Nate and Stephen were phenomenal at helping me. Not only did we get my complex situation figured out, we got a lot of other things figured out on our giant account. I have put off doing anything on our account for too long, and I’m glad I randomly went into this store, while traveling! We may have to travel up to this store more often! Thanks!"

"If it would be possible to give zero stars, i would give zero. Stay away. Worst experience ever. The people there don't have clue what they are doing and are masters in screwing things up. Due to their incompetence tmoblie withdrew money from my account and sent invoices long after I returned the internet box. I had to file 2 complaints with the BBB to finally getting straightened everything out (involving the BBB is the only way to make them react to complaints. Check the comments at the BBB before you consider signing up with tmobile). And tmobile itself is a very shady company. They follow in the footsteps of their main shareholder, Telekom from Germany"

"Over the years we have been with several cell service providers. They start off treating new customers very well and after a while become less flexible and less customer friendly. T-Moble is truly different. as time has gone by they have remained customer focused and helpful. Recently after damaging my phone they not only came up with a way to replace my phone at no cost to me but also had a senior plan that reduced our monthly cost. We are with T-Mobile for the long haul."

"This new store had excellent seating, which sounds odd, but being able to be comfortable at table to communicate sales, issues, whatever, makes the experience that much easier. I was there almost 2.5 hours but had a lot of complex issues from billing, signal, add-ons, address, changeover from sprint, past equipment, and being stuck in a loop on the app. These issues compounded after time, and I knew whoever was going to be able to unsort it all would have to be a mighty type. While my fingers were crossed, I did not hold my breath, and while it took a little time, the team leading with Ashlee, then James and last but not least Dylan fixed more than half of the issues. Their delivery of unabashed honesty about current tower trends in the area helped explain but also deliver solutions that worked for me. It took moving a few mountains but they also fixed my bill which from 2016 of joining Sprint, to now was a jumble from changeovers to different equipment, different stores, etc, just years of nonsense. Upon returning home tech was called to fix my app, and hone on the signal and tower issues as well as any additional accounts. I experienced a break in at another location sadly a year ago and I had been getting suspicious activity on some different apps, this was one. I was transferred to John, who then transferred me to Max, and Max took the time before the end of his day to make sure before he left my accounts were correct, my tower issues were resolved, and my access to the app was cleared. I did have to dedicate some time and patience to get all these issues resolved but they did it, and I am relieved and appreciative to all the team members at the store and the called tech service. The team couldn’t give me any kind of refund for any issue as they are restricted to allotment of credits, and after all that work I was about to go across the street to Verizon, a special customer care has to issue that, but somehow the team got a hold of a higher up and I got a partial credit. Only because I believe in T Mobile as a better service provider would I even consider staying with them in the first place, their customer service ability runs around the same high standard as an expectation, and on that day at least, they met both. Thank you Ashlee, James and Dylan!"